Product Owner- Ticket Management Platform Travel

hace 2 semanas

Colombia Prometeo Talent A tiempo completo

**About the company**:
**RoverPass **is a startup focusing on the campground and RV park industry.

They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach.

**The role**:
We are seeking an experienced **Ticket Management Product Owner** to help roll out our ticket management product. This role involves working with the sales and customer success teams to ensure a smooth product roll-out.

The Ticket Management Product Owner will be comfortable working in tech and have a keen eye for detail. The job is technical and involves understanding the software development lifecycle, as well as creating a** go-to-market **plan for the new product with the sales and customer success teams. The success of the Ticket Management product will depend on the success and oversight coming out of this role.

**Responsibilities**:

- Master the product through a formal onboarding program and continued learning.
- Work with the product team to design and build an integration with a 3rd party ticket management platform.
- Create comprehensive documentation and sets of instructions for the Ticket Management program for internal adoption.
- Become the go-to person for all ticket management inquiries.
- Consistently look for ways to improve current processes or introduce new approaches that will contribute to the client's success.
- Develop and attain an in-depth knowledge of the Ticket Management product and associated processes.
- Communicate and escalate appropriately across teams to ensure project success.
- Provide valuable user stories to the software development team for product improvement.
- Initially manage the onboarding of new accounts onto our ticket management product, then transition the responsibility to the onboarding team or hire for this role.
- Complete assigned tasks in an organized manner to ensure project deadlines are met.
- Enhance customer satisfaction by providing distinctive service in all interactions.
- Establish a trusted advisor relationship to ensure customer satisfaction.
- Partner with Sales and Services teams to define ongoing best practices for Ticket Management.

**Requirements**:

- Fully fluent in English language
- At least 3 years of experience in a similar role
- **Experience with SaaS** (ticket management software and/or the travel industry could be a plus)
- Experience working directly with a sales, marketing and CS team
- Experience with high volume and lower value sales
- Strong analytical skills
- Strong problem-solving skills
- Strong communication and leadership skills
- **Experience with Hubspot**
- Personal interest in the camping industry, RV travel, and the outdoors will be a plus

**What do we offer?**
- **Flexible **Working Hours
- 100% **remote** work
- Competitive **USD salary**:

- Paid Time Off / vacations
- Local Holidays
- Paid Maternity/Paternity Leave

  • Product Owner

    hace 2 semanas

    Colombia Growth Acceleration Partners A tiempo completo

    **Summary** GAP Product Owners are in a crucial position on Agile SCRUM teams, and play a key role in the success of GAP projects. The Product Owner works closely with the Product Management team, and directly with customers, to understand the market needs. They are responsible for conveying the market needs to the SCRUM team in the form of user stories....

  • Senior Product Owner

    hace 2 semanas

    Colombia Astound Commerce A tiempo completo

    **About Astound Commerce** Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Adidas, Carters, Jimmy Choo, Puma and TOMS. With 20+ years’ experience, 1,400+ ecommerce specialists, more...

  • Senior Product Owner

    hace 2 semanas

    Colombia Global Career Website A tiempo completo

    **About Astound Commerce** Astound Commerce is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Adidas, Carters, Jimmy Choo, Puma and TOMS. With 20+ years' experience, 1,400+ ecommerce specialists, more than...

  • Product Owner

    hace 3 días

    Colombia EXSIS Digital Angels A tiempo completo

    Nos encontramos en la búsqueda de un Product Owner para nuestro equipo de trabajo. Esta persona trabajará con los equipos de Negocios, Datos, TI y Presupuesto/finanzas, haciéndole seguimiento al proyecto al detalle. Trabajará principalmente con personas de EE. UU. y el Reino Unido. Los proyectos se gestionaran en Jira o en Clarity. Formación...

  • Product Owner

    hace 2 semanas

    Remote, Colombia, Colombia Blossom A tiempo completo

    Job DescriptionJoin BlossomWe are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are committed to developing simpler and more innovative financial services that assist credit unions in serving their current members and attracting new ones. We are building the...

  • Technical Product Owner

    hace 2 semanas

    Colombia KLIKA TECH A tiempo completo

    We are looking for a skilled professional - **Technical Product Owner** to join our team. You will be joining one of our projects, which is focused on the platform helping building owners and managers see different aspects of indoor air quality and the building system performance.The key platform’s features are Air Quality Monitoring, Equipment Monitoring,...

  • Launch Specialist

    hace 23 horas

    Remote - Colombia/Mexico Owner A tiempo completo

     About  Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and...

  • Product Owner

    hace 3 días

    Colombia ControlT SAS A tiempo completo

    Reconocida compañía del sector TI y desarrollo de software se encuentra buscando un Product Owner Junior, buscamos una persona que desee crecer, aportar y consolidar sus conocimientos en una compañía grande, aplican técnicos, tecnólogos o profesionales en carreras de ingeniería o afines, con conocimientos en metodologías ágiles, definición de...

  • Product Owner

    hace 2 semanas

    (s): Colombia : Bogota : Bogota Scotiabank Global Site A tiempo completo

    Requisition ID: 235560Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Purpose The Product Owner is responsible for continuous and early delivery of Collections business value. They are responsible for identifying capabilities, features, and potential risks for the product's vision by working with end...

  • Product Owner

    hace 2 semanas

    Colombia, Huila Blossom A tiempo completo

    **We’re hiring!**: **Bilingual Product Owner** Are you passionate about digital products, love solving problems, and enjoy working in a dynamic, collaborative team? If you’re a natural at connecting business needs with tech solutions and you bring great energy to every challenge, this opportunity is for you! **What You’ll Do**: - Own and manage...