Field Technical Support Representative
hace 1 semana
**_Responsibilities:
- **
- Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
- Provide software service, post
- sales or service delivery support for local accounts on standard systems.
- Respond to service, product, technical, and Customer
- relations questions.
**_Education and Experience Required:
- **
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.
**_Knowledge and Skills:
- **
- Thorough knowledge of organization and policies.
- Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
- Ability to build and maintain ongoing relationships with customers, peers and support partners.
- Ability to perform while under high-pressure situations.
-
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