Senior Operations Manager

hace 4 días

Barranquilla, Colombia unifyCX A tiempo completo

UnifyCX is growing and we are looking for an experienced Senior Operations Manager to join our motivated and ambitious team in Barranquilla.

What Will You Do? As The Senior Operations Manager you will provide an inspired sense of leadership by overseeing the day-to-day and strategic operations of multiple accounts, consisting of teams of contact center agents, team leaders, and operations managers. This role will contribute to the growth of UnifyCX by partnering with and supporting the efforts of the departments in the organization and client success managers by helping to drive overall performance and results.

Who You Are:

- 5+ years of proven operations manager experience
- Strong analytical and problem-solving skills
- Excellent leadership and management abilities
- Ability to work independently and as part of a team
- Excellent communication skills, both written and verbal
- Proficient in Microsoft Office package
- Experience in Six Sigma methodology preferred
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Ability to acquire and maintain an in-depth knowledge of company operations, systems, contract guidelines, and other required policies and procedures
- Ability to handle confidential information in a professional manner

Who We Are:
UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, UnifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.

  • Operations Manager

    hace 2 semanas

    Barranquilla, Colombia unifyCX A tiempo completo

    UnifyCX is growing and we are looking for an **Operations Manager**to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As an **Operations Manager** you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of...

  • Operations Manager

    hace 4 días

    Barranquilla, Colombia unifyCX A tiempo completo

    UnifyCX is growing and we are looking for an **Operations Manager**to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! **What Will You Do?** As an **Operations Manager** you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of...

  • Operations Manager 3pl

    hace 6 días

    Barranquilla, Colombia Core Logistics A tiempo completo

    **JOB TITLE** Operations Manager 3PL **DESCRIPTION** As an Operations Manager, you will oversee the daily operations of our teams, ensuring efficiency and excellence across all processes. You will work closely with team leads, cross-functional departments, and senior management to achieve company goals and ensure that operations run seamlessly. Core is a...

  • Operations Manager

    hace 9 horas

    Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completo

    UnifyCX is growing and we are looking for an Operations Manager to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! What Will You Do? As an Operations Manager you will be responsible for overseeing and managing day-to-day operations to ensure efficient and effective delivery of services....

  • Senior Account Manager

    hace 2 días

    Barranquilla, Atlántico, Colombia Core Logistics Brokerage A tiempo completo US$45.000 - US$90.000 al año

    Location: Barranquilla, ColombiaFull-time - On-siteAre you ready for an exciting new challenge? At Core Logistics, we're driven by innovation, growth, and making a meaningful impact in the logistics industry. We're searching for a talented Senior Account Manager eager to bring their skills and enthusiasm to our forward-thinking teamAs a Senior Account...

  • Senior Account Manager

    hace 2 días

    Perímetro Urbano Barranquilla, Colombia Core Logistics Brokerage A tiempo completo

    Join to apply for the Senior Account Manager role at Core Logistics Brokerage 1 day ago Be among the first 25 applicants Full-time - On-site Location: Barranquilla, Colombia Are you ready for an exciting new challenge? At Core Logistics, we’re driven by innovation, growth, and making a meaningful impact in the logistics industry. We’re searching for a...

  • BPO Operations Manager

    hace 2 semanas

    Barranquilla, Atlántico, Colombia OP360 (OfficePartners360) A tiempo completo $40.000.000 - $80.000.000 al año

    Job summary:The Operations Manager is responsible for leading, optimizing, and scaling the delivery of services to ensure operational excellence, client satisfaction, and profitability. This role requires a strategic leader with strong analytical, people management, and client relationship skills to oversee daily operations, meet contractual KPIs, and drive...

  • Senior Logistics Account Manager

    hace 9 horas

    Perímetro Urbano Barranquilla, Colombia Core Logistics Brokerage A tiempo completo

    A logistics brokerage firm in Barranquilla is seeking a Senior Account Manager. The role involves managing customer accounts, ensuring timely freight execution, and maintaining strong client relationships. Candidates should have at least 3 years of logistics operations experience in freight brokerage, strong communication skills, and a self-motivated...

  • Trading Operations Manager

    hace 6 días

    Barranquilla, Colombia America Steel Trade Corporation A tiempo completo

    **Company**: America Steel Trade Corporation **About Us**: America Steel Trade Corporation is an international trading company headquartered in North Miami, Florida. AST specializes in sourcing, exporting/importing, and distributing commodities to the North, Central, and South American Markets. **Job Overview** The Head of Operations will oversee and...

  • Project Manager Senior

    hace 2 días

    Barranquilla, Atlántico, Colombia Talento Estratégico GES A tiempo completo US$2.000.000 - US$4.000.000 al año

    Buscamos un Project Manager Senior con experiencia sólida liderando proyectos complejos, capacidad demostrada para gestionar múltiples stakeholders y habilidad para entregar resultados en tiempos cortos y bajo presión. Esta persona será responsable de coordinar equipos multidisciplinarios, garantizar el cumplimiento de plazos y mantener una comunicación...