Technical Account Manager

hace 2 semanas

Bogotá Cundinamarca, Colombia Alarm.com A tiempo completo

**Technical Account Manager (TAM) - Colombia**
- Driving the Technical Onboarding process to ensure new partners have all the training and tools they need to succeed.

We're searching for high-powered talent with a passion for technology, a consultative and entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners.

**RESPONSIBILITIES**

The primary responsibilities for this role include:

- Provide valuable ongoing product support and training to partners via webinars and on-site.
- Champion and advocate for partner requirements by gathering feedback from the field on how we can improve our product and processes.
- Creating training materials like presentations, technical guides, and videos to facilitate the ongoing training process for partners.
- Conducting local and remote tests for new features in close cooperation with Product Managers and Quality Engineers.
- Drive the adoption of key tools that have an impact on the business operation of partners.
- Other duties as assigned

**REQUIREMENTS**
- BA or BS, Engineering, Math, or sciences preferred
- The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
- Other languages are a plus.
- A self-starter who can operate independently.
- Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
- Excellent problem-solving skills.
- The ability and commitment to meet deadlines, even during high-volume periods.
- Flexible and positive attitude that fosters team spirit.
- Availability to travel up to 50% within the LATAM region.
- Experience with the following is a plus: Intrusion detection systems, access control, home automation, or video over IP.

**WHY WORK FOR ALARM.COM?**
- **Collaborate with outstanding people**: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.

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