Customer Service Representative

hace 1 semana

Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.

**Responsibilities**:
Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, and actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and

any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect payments, and/or arrange for billing.
- Complete trouble ticket forms, prepare change of address records, and issue service

discontinuance orders, using computers.
- Obtain and examine all relevant information to assess the validity of complaints and to

determine possible causes, such as extreme weather conditions that could increase shipping
delays.
- Solicit sale of new or additional services or products, upsell.
- Review insurance terms with the callers to determine steps to follow for a particular claim to be

covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices and

prepare invoices for returned goods.
- Recommend upgrades in products, packaging, shipping, service, or billing methods and

procedures to prevent future problems or to ensure customer satisfaction.
- Additional responsibilities include:

- Comply and adhere to Auxis operational processes and security policies.
- Use of client management tools for ticketing, ordering and tracking usage.
- Attending all customer service and performance-related scheduled meetings as
required.

Skills and Experience:

- Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation: Actively looking for ways to help people.
- Active Learning: Understanding the implications of latest information for both current and
future problem-solving and decision-making.
- Teamwork: Collaborating efforts to achieve a common goal or to complete a task in the most
effective and efficient way.
- Adaptability: Ability to adapt to changed circumstances or environment. Show the ability to
learn from experience and improve the fitness of the learner as a competitor.

  • Customer Service Representative

    hace 5 días

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Customer Service Representative Barranquilla 100% On site position Schedule: 9hs/day - 2 OFFs: Rotative days off and and shift will rotate between 7am to 9pm - These changes will be published by client before the start of the month. TASKS: Customer Service Representative: Global customer support operations provided 24 hours and 7 days a week to handle...

  • Customer Service Representative

    hace 1 semana

    Barranquilla, Colombia Lean Solutions Group A tiempo completo

    **¡Estamos contratando en Barranquilla!** En **Lean Solutions Group** buscamos **Customer Service Representatives** con **inglés B2 o superior** y **mínimo 6 meses de experiência en atención al cliente**. **Salario base**: $2.850.000 COP **Bono Night Premium**: +$350.000 COP (si trabajas después de las 9:00 p.m.) **Horarios rotativos** según...

  • Customer Service Representative Barranquilla

    hace 18 horas

    Barranquilla, Colombia PeakU Inc. A tiempo completo

    We want you on our team! PeakU Inc. is looking for a Customer Service Representative . What will your goal be? To provide effective advice and support to our clients. To resolve our users' doubts and problems with empathy and professionalism. What are the benefits and contractual conditions? Permanent contract. Work modality: On-site in Barranquilla....

  • Customer Service Representative Cryptocurrency

    hace 6 días

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Customer Service Representative - Cryptocurrency/Financial Services We are looking for a dedicated and experienced Customer Service Representative with a background in cryptocurrency or financial services. In this role, you will provide exceptional support to our clients by handling inquiries, resolving issues, and offering guidance on our products and...

  • Customer Service Representative Crypto

    hace 6 días

    Barranquilla, Colombia Solvo Global SAS A tiempo completo

    Customer Service Representative - Cryptocurrency/Financial Services We are looking for a dedicated and experienced Customer Service Representative with a background in cryptocurrency or financial services. In this role, you will provide exceptional support to our clients by handling inquiries, resolving issues, and offering guidance on our products and...

  • Customer Service Representative

    hace 2 semanas

    Barranquilla, Colombia unifyCX A tiempo completo

    UnifyCX is growing and we are looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Columbia. Come be one of the pioneers at our newest location! Pay: 2.7 mil COP monthly What Will You Do? - Responsible to act as the first point of contact to provide quality customer service for members, attorneys and...

  • Customer Service Representative

    hace 1 semana

    Barranquilla, Colombia GESTIÓN ESTRATÉGICA DE TALENTO HUMANO S.A.S. A tiempo completo

    En Foundever buscamos un Customer Service Representative proactivo y apasionado para brindar un servicio excepcional en nuestra campaña de asesores de viajes. Preferiblemente con experiência previa en atención al cliente y con capacidad de trabajar en equipo con otras áreas de la empresa, valoramos tu crecimiento personal y profesional. Eres un buen...

  • OP360 Customer Service Representative

    hace 2 días

    Perímetro Urbano Barranquilla, Colombia OfficePartners360 A tiempo completo

    Barranquilla, Colombia | Posted on 02/03/2025 We are looking for a skilled Customer Service Representative to join our growing staff. In this role, you will be responsible for providing exceptional customer experience to our valuable current, past, and prospective customers. Job Description: Provide exceptional customer support experience through multiple...

  • Customer Service Representative

    hace 3 días

    Barranquilla, Colombia Solvo Global A tiempo completo

    **¿Tienes habilidades de servicio al cliente? En Solvo Global, ¡estamos buscando a una persona como tú!** Como Customer Service Representative, deberás ser el punto de contacto y de atención a clientes interesados en adquirir servicios bancarios y financieros, por medio de llamadas y medios escritos (chats, mensajes de texto), proporcionando...

  • Customer Service Representative

    hace 1 día

    Barranquilla, Colombia Solvo Global A tiempo completo

    **¿Tienes habilidades de servicio al cliente? En Solvo Global, ¡estamos buscando a una persona como tú!** Como Customer Service Representative, deberás ser el punto de contacto y de atención a clientes interesados en adquirir servicios bancarios y financieros, por medio de llamadas y medios escritos (chats, mensajes de texto), proporcionando...