Customer Experience Associate Iii

hace 2 semanas

Bogota, Colombia Conduent A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Track Description**:

- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Establishes the appropriate approach for new assignments.
- Works with a limited degree of supervision.

**Functional Knowledge**
- Has developed skillset in a range of processes, procedures, and systems.

**Business Expertise**
- Supports to achieve company goals by helping teams to integrate and work together.

**Impact**
- Impacts a team through quality of the services provided and information shared.
- Uses discretion to modify work practices and processes to achieve results or improve efficiency.

**Leadership**
- May give informal guidance to junior team members.

**Problem Solving**
- Ability to problem solve, self-guided.
- Evaluates issues and solutions to provide the best outcome for the client and end-users.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines while under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Responsible for the end-to-end resolution of customer issues.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._

  • Business Associate

    hace 1 semana

    Bogota, Colombia DHUMALL SDN. BHD. A tiempo completo

    **Business Associate / Marketing Associate** DHUMALL SDN. BHD. Malaysia Full Time Work From Home **Business Associate / Marketing Associate** **Responsibilities**: - Build and maintain strong relationships with customers and partners. - Understand customer needs and recommend appropriate products. - Develop and deliver sales presentations to...

  • Manager-customer Experience

    hace 4 días

    Bogota, Colombia Sutherland A tiempo completo

    Sutherland is seeking an organized and reliable person to join us as a **Customer Experience Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Customer Experience Managers in this role get...

  • Customer Service Associate

    hace 2 días

    Bogota, Colombia NielsenIQ A tiempo completo

    **Job Description**: Customer Service Associate will be responsible for offering service to Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. She/he will have to coordinate other associates and manage more complex...

  • Customer Marketing Associate

    hace 4 días

    Bogota, Colombia Newell Brands A tiempo completo

    **Position**:Customer Marketing Associate Manager **Location**:Bogotá, Colombia **Reports to**:Trade Marketing Manager **OVERVIEW**: This position uses knowledge of marketing and customer marketing to guarantee three main aspects: the execution in point of sales leading the merchandise team; the development, planning and execution of visual...

  • Supervisor, Customer Experience

    hace 2 semanas

    Bogota, Colombia Conduent A tiempo completo

    Sobre Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Customer Insights

    hace 4 días

    Bogota, Colombia Johnson & Johnson A tiempo completo

    General Resume The Customer Insights & Experience analyst plays a crucial role in gathering, analyzing, and delivering strategic information about customer behavior and preferences. Using advanced analytical tools and research techniques, this role identifies key trends, patterns, and opportunities to continuously enhance the customer experience....

  • Customer Experience

    hace 2 días

    Bogota, Colombia Directa24 A tiempo completo

    Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive and capable company, recognized for the differential value we bring to empower our clients and their customers. Join Our Team as a Cx - Customer Experience! **Key...

  • Customer Experience Manager

    hace 1 semana

    Bogota, Colombia Emapta A tiempo completo

    **Job Information**: Job Family **Back Office*** Work Arrangement **Onsite*** City **Usaquen*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Join Emapta in Outsourcing Excellence!** Elevate your career in the outsourcing industry with our enticing opportunity for a **Customer Experience Manager**. Experience a fulfilling...

  • Associate Professional

    hace 2 semanas

    Bogota, Colombia Sutherland A tiempo completo

    Sutherland is seeking an organized and reliable person to join us as a **Customer Experience Senior Associate Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Customer Experience Senior...

  • Enablement Lead

    hace 2 semanas

    Bogota, Colombia Oyster HR A tiempo completo

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...