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Webfleet Technical Support Specialist
hace 2 semanas
Información de la Compañía:
Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.
We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.
The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors.
Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.
For more information about our positions visit:
**Responsabilidades**:
**Purpose of the position**
Deliver techical expertise for webfleet products/services in Colombia, acting as a main contract point for product testing and implementation, manage and plan installations in coordination with customers and vendors. Provides customer support when necesasary and manages devices storege, inventory and fullfillment.
**Main Responsibilities**
- Develop a deep understanding of Webfleet product features and competitors product features, becoming a technical expertise on the field for hardware and software.
- Supports local release of products and services based on the product roadmap, leading the process with legal, regional resources and other entities to launch product and services against the business plan.
- Supervise the installation of products/services in the customer vehicles, from proof of concepts to contract installations. Participates in the design of POCs based on customer needs and provide training to customers. (installations, re installations, issues check and uninstallations)
- Manages device´s storage and inventory (warehouse control, strock control, delivery and product forecast). Takes care of provisioning and fulfillment process with the support for functional teams (logistics from customs to warehouse). Keeps track of the devices from origen to final installation with customers. Responsible for the devices lifecycle.
- Interact with Salesforce CRM to keep track of customers suport tickets until resolutions and post-service follow up.
- Leads technical matters like configurations, APIs support, reverse engineering process to read data, readings from vehicle computer, homologations of devices and product test on field and others.
- Coordinates with Webfleet any esclation process for hardware and software, including raising returns (RMAs)
- Acts as second line of technical support for customers and POCs. Coordinating and ensuring the first line of support is acting accordingly.
**Requisitos**:
**Education**
Bachelor’s Degree in electric or electronic engineering
**Experience: (Knowledge and time using it)**
Technical background on GPS installations, camera installation and vehicule computer data reading. Electrical and electronical knowledge of wiring, voltages and data trace. Knowledge of APIs and software development & platform configuration
**Technical & Specific Knowledge**:
- Electric / electronics knowledge. Voltages, currents, data transmision
- APIs and Software development. Troubleshooting skills. Root cause analysis. Results oriented. Vehicle´s computer operation understanding and wiring. Sniffer and data reading devices knowledge. MSOffice packages
**Languajes**:
Intermediate English
