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Sales Retention Agent

hace 2 semanas

Bogotá, Colombia The Hero Company A tiempo completo

**Position Overview**:
**Responsibilities**:

- Handle cancellation and return requests with empathy and assertiveness.
- Offer tailored retention options to meet customer needs.
- Collaborate with specialists and follow up to ensure satisfaction.
- Log interactions accurately and share insights with the team.

**Requirements**:

- Fluent in English
- 1+ year of customer service (preferred in retention or sales).
- Strong communication and problem-solving skills.
- CRM proficiency and results-driven mindset are a plus.

**Pay**: Hourly + Incentives
**Why Join Us?**
Join our remote team for training, growth opportunities, and a supportive environment focused on building lasting customer relationships.

Expected hours: 40 per week

**Experience**:

- Sales: 1 year (required)

**Language**:

- english (required)