Hotel Reservations Agent

**Company**:Penguin Hotel Mangment LLC **Position**: Reservations Agent **Schedule**:Full Availability from Monday to Sundays, there will be always two days off, but they can change during the week. The schedule in any day will be the following: 10:00 a.m - 6:00 p.m Eastern Time (9:00 am - 5:00 pm COL time) **Remuneration**: 3'520.000 COP **Location**:On-Site **Cities**: "Medellín", "Barranquilla", "Bogotá", "Bucaramanga", "Cali", **Job Summary** Responsible for inputting all reservations from multiple channels into the hotels Property Management System in a timely manner. Responsible for assisting guests and group contacts in the fulfilling of their needs and requests with an efficient, courteous and professional level of service. Assists General Manager in the maximizing of room revenues and occupancies for the Penguin & President Hotels. **Qualifications** - Associates Degree or equivalent from a two year college or technical school; or six months to one year related experience handling Hotel Reservations. - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations - Ability to write reports, business correspondence and procedure manuals - Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public - Knowledge of computer operations utilized in hospitality management - Ability to solve practical problems and interpret instructions furnished in written, oral, diagram or schedule form - Excellent communication skills - oral and written - Ability to work flexible schedule to include weekends and holidays - Job Specific - Communicates effectively with General Manager to ensure all revenue management strategies are being implemented - Conducts competitive analysis on a twice a week basis. - Ensures rate parity on all channels at all times. - Manages all reservations to ensure accuracy and inventory - Manages allotted room blocks organizing reservations and rates accordingly - Reviews and manages group cutoff dates by communicating with the appropriate travel agents and tour operators accordingly - Reviews group resumes and is aware of and deals with special needs and VIP’s - Communicates regularly with GDS Systems to review accuracy/changes - Learns and maintains thorough and accurate knowledge of Penguin & President room types and locations - Reviews daily arrival listings to ensure accuracy - Corresponds with groups and travel agents to respond to special requests for rooms and rates - Attends New Business and Yield Meetings periodically with the GM - Reviews trends/pickup with the GM and opens/closes availability as needed - Tracks regrets/denials of reservations calls and monitors agents on call quality and salesmanship on an on-going basis - Schedules personnel to accommodate arrivals of groups - Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events - Maintains a professional attitude and appearance at all times - Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance - Other duties as assigned Tipo de puesto: Tiempo completo Pregunta(s) de postulación: - ¿Tienes disponibilidad completa para trabajar? Experiência: - Hotel Reservations: 1 año (Obligatorio) Idioma: - inglés (Obligatorio)