Field Service Engineer

hace 2 días

Bogota, Colombia Alcon A tiempo completo

Provides post-sales support on all Alcon equipment, maintaining close working relationships with field sales and clinical teams to ensure customer’s needs are met.
- Meet annual goals and metrics as established by Field Service Manager
- Complete preventative maintenance routine as scheduled and per contract conditions, as well as emergency calls. Test repaired instruments in all operating modes and demonstrates that repaired instruments operate at Alcon’s specifications. Minimize instrument failure call back.
- Install retrofits and instruct customers of resultant benefits and changes.
- Responsible for customer satisfaction on assigned territory. Ensures a high level of communication with customers, sales force, Clinical Applications and operations within the operating region, to ensure customer needs are rapidly addressed.
- Communicates equipment problems, quality issues and customer concerns to the appropriate in-house personnel within the established guidelines. Consult with local and international management on chronic or unusual problems.
- Responsible for controlling expenses within budgeted guidelines.
- Support spare parts management, including the timely return of strategic spare part cores. Maintain mínimal spare parts inventory while achieving high customer service. Attain inventory turn goals for the area/region.
- Ensure all resources (parts, tools etc.) are available for successful customer call completion.
- Promote service contract offerings and sell service agreements to customers within the assigned territory.
- Must attain sales quota
- Strategically promote, educate and market Alcon services to customers.
- Ensure reporting and CRM system management. Provides timely and accurate documentation on services performed.
- Perform telephone support and diagnostics
- Provide feedback to the sales force and management team and inform about any commercial opportunity. Feedback may include customer, competitor and market information gained through customer contact.
- Achieve technical training certifications to meet requirements and scope of responsibilities.
- Properly manages company assets (Company vehicle, test equipment, computer, etc.)
- Maintain and support GMP/QMS and any local regulation requirement
- Education: Engineer career degree certified.
- Languages: English level intermediate.

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