IT Support Specialist

hace 1 semana

Bogota, Colombia Coupa Software A tiempo completo

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

**Responsibilities**:

- IT L1 Service Desk Technical Support (US Hours)
- Weekend Service Desk Coverage (Rotation)
- End user instruction and training
- First Contact Respond to user inquiries
- Recommend and perform actions to correct problems
- Escalate security issues according to company policy
- Own, follow-up and drive problem resolution
- Proactively monitor, analyze, and troubleshoot issues
- Perform quality assurance when required
- Establish and maintain vendor relationships

**Requirements**:

- Total exp 3-5 years and At least 2 years of hands-on IT Experience
- Bachelor’s degree in related or equivalent experience preferred
- MAC OSX
- Windows desktop OS, Windows10
- Google Apps: Gmail, Google Drive
- Remote access technologies (VPN, ZOOM)
- Backup technologies: Carbonite / Google Drive
- Basic Networking (TCP/IP, DNS, routing, subnetting)
- Additional experience using the following: Coupa, OKTA, Intune, JAMF, Jira/ Confluence Administrator, AWS
- Works well under pressure
- Experience working in a rapidly changing environment
- Energetic self-starter who shows personal initiative
- Good communication and support skills is important as well as being resourceful in troubleshooting and problem solving

LI-Hybrid #LI-SK1

At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_

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