Customer Service Representative

hace 1 semana

Bogotá Cundinamarca, Colombia LBC Mortgage A tiempo completo

**About Us**:
We are a dynamic and customer-focused insurance company committed to providing top-notch service to our clients. Our mission is to ensure our clients feel supported and informed every step of the way. We value dedication, professionalism, and a passion for helping others.

**Key Responsibilities**:

- Provide accurate information about our insurance products and services.
- Assist customers with claims, policy changes, and billing inquiries.
- Resolve customer complaints and issues in a timely and professional manner.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members to improve customer satisfaction.
- Stay up-to-date with product knowledge and industry changes.

**Qualifications**:

- Previous customer service experience, preferably in the insurance industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote environment.
- Proficient in using customer service software and tools.
- High-speed internet connection and a quiet workspace.
- Must be able to work from 9:00 AM to 5:00 PM PST.

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunity to work remotely and maintain a healthy work-life balance.
- Supportive and inclusive team culture.
- Ongoing training and professional development opportunities.

**Language**:

- Russian (required)

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