Associate Manager, Retention
hace 1 semana
Overview:
Management of the business operations of a region and/or country. Management of internal and external strategic issues and opportunities. Management of business operations initiatives through business intelligence (Country management, Business operations efficiency, Business intelligence)
**Responsibilities**:
- **Retention Analytics**:
- Analyze customer behavior and usage patterns to identify churn drivers and opportunities for intervention.- Develop predictive models and segmentation strategies to support retention initiatives.**Reporting & Dashboarding**:
- Design and maintain automated dashboards and reports on customer churn, loyalty metrics, campaign effectiveness, and KPIs.- Deliver timely and accurate insights to internal stakeholders (marketing, product, customer experience).**Campaign Performance Analysis**:
- Track and evaluate retention campaign performance using A/B testing, uplift analysis, and ROI reporting.- Recommend optimizations based on campaign data.**Cross-functional Collaboration**:
- Work closely with Retention, Product, Data Science, and Customer Care teams to align strategies and ensure customer-centric approaches.- Translate business questions into analytical tasks and present findings in a clear, actionable manner.**Data Management**:
- Ensure high data integrity and governance while working with customer data from multiple sources (CRM, billing, network, etc.).
Qualifications:
6+ years in performance management
Experience in Telecom BI organizations
CX experience
Understanding of basic telecom KPIs & P&L flow
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