Empleos actuales relacionados con Service Delivery Manager - Bogotá Cundinamarca - Capgemini Engineering
-
Service Delivery Manager
hace 5 días
Bogotá, Cundinamarca, Colombia DEK Technologies A tiempo completo**Company Description**: - Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent...
-
Service Delivery Manager
hace 1 semana
Bogotá, Colombia Amadeus A tiempo completoService Delivery Manager Amadeus, Bogota, D.C., Capital District, Colombia Position: Service Delivery Manager Overview The Service Delivery Manager (SDM) is the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs. Responsibilities Partner with airline...
-
Service Delivery Manager
hace 4 días
Bogotá, Colombia IN Groupe A tiempo completoService Delivery Manager IN Groupe Bogota, D.C., Capital District, Colombia IN Groupe helps millions of people securely prove who they are and access essential services. With centuries of expertise, we create trusted identity solutions that combine security, simplicity and innovation across physical and digital platforms. Purpose of the Role Own the...
-
Service Delivery Manager
hace 1 semana
Bogotá, Cundinamarca, Colombia Anthology, Inc. A tiempo completo**Service Delivery Manager** **Remote - Colombia** **ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED** **The Opportunity**: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple...
-
Service Delivery Manager
hace 5 días
Bogotá, Colombia Anthology, Inc. A tiempo completoService Delivery Manager Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent,...
-
Service Delivery Manager
hace 1 semana
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleService Delivery ManagerThe Service Delivery Manager (SDM), Is The Customer Advocate, Empowering The Voice Of The Customer For Technology, Operational And Security Matters Within Amadeus To Meet Customer Demands And Needs Bypartnering with the airline customers to keep the business services under continuous execution in a resilient, reliable,...
-
Service Delivery Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completoJob TitleService Delivery ManagerThe Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology, operational and security matters within Amadeus to meet customer demands and needs by:partnering with the airline customers to keep the business services under continuous execution in a resilient, reliable,...
-
Service Delivery Manager
hace 3 días
Bogotá, Cundinamarca, Colombia STEFANINI LATAM A tiempo completo**Responsabilidades y atribuciones** - Supervisar la implementación y entrega de servicios, asegurando la adhesión a los estándares y níveles de servicio de los clientes.Desarrollar y mantener procedimientos operativos para asegurar la eficacia en la prestación de servicios. Relación con Clientes: - Establecer y cultivar relaciones sólidas con los...
-
Service Delivery Manager: Drive SLA Excellence
hace 4 días
Bogotá, Colombia IN Groupe A tiempo completoA global identity solutions provider located in Bogotá is seeking a Service Delivery Manager to oversee delivery and ensure customer satisfaction. The role entails optimizing service quality, maintaining project deliverables, and managing customer expectations. Ideal candidates will have a solid understanding of IT systems, experience in incident...
-
Delivery Manager
hace 7 días
Bogotá, Colombia Tesla A tiempo completoTesla – Bogota, D.C., Capital District, Colombia Delivery Supervisor What To Expect The Delivery Supervisor, reporting to the Regional Operations Manager, is responsible for execution of all deliveries within a defined market. This position oversees all aspects of delivery center operations, including pipeline management, tracking toward targets, hiring...
Service Delivery Manager
hace 3 semanas
**Operations Manager**:
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
We are looking for minimum 8+ years of related experience handling large scale Service Support Operations in a Multi-Faceted dynamic and complex Organization
Role and Responsibilities:
- Oversee and drive team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.
- Alignment of teams to organizational objectives; recommendations related to team organization and headcount needs.
- Operational reporting/accountability in partnership with operations/ reporting teams
- Customer facing interactions, including onsite travel, to stay current on engagement successes, challenges, and opportunities, and solicit feedback for improvements
- Setting Practice and quarterly priorities in alignment with leader; leading team performance toward those priorities
- Involvement in Customer-critical Partners\Customer-facing issues in support of Client/Partner
- Identify and pursue new business opportunities and partnerships.
- Ownership of recruiting, hiring & onboarding; Onboarding supported by Adobe onboarding programs and services onboarding via Business Management team.
- Demonstrated ability to deal with change and excel in high-stress situations.
- Cost center ownership and expense management
- Industry Vertical Thought Leadership (Industry Practice Leadership) and/or Competency Thought Leadership (Technical/Strategy Competency Practice Leadership).
- Collaboration with Center of Excellence (COE) regarding Thought Leadership, Methodologies, Tools, and/or other needs.
What You Ought to Succeed:
- With a total of 8+ years of experience as a client-facing consultant, including delivering enterprise-scale technology solutions in a services organization
- Experience building out new teams and helping organization through transformative change
- Experience developing reusable practices and methodologies
- Excellent verbal, presentation and written communication skills, including executive communications
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
- Strong conflict resolution and negotiation skills
LI-LG6
LI-Hybrid
