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Mac Cx Retail Ops Intern
hace 3 semanas
Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
Team Overview:
Role Responsibilities:
- Participating in multiple cross-functional projects oriented to improve customer experience for Drivers and support the team with operational data, analysis and insights.
- Preparing and maintaining project documentation, including reports, presentations, and meeting notes.
- Collecting, analyzing, and interpreting data to support project outcomes and strategy recommendations.
- Helping to create presentations for stakeholder meetings, effectively communicating project updates and outcomes.
- Analyzing existing processes, identifying areas for improvement and proposing innovative solutions.
Role Qualifications:
- Currently pursuing a degree in business, management, finance, or related fields.
- Analytical Thinking: Strong ability to analyze data and synthesize insights to inform project strategies.
- Communication Skills: Excellent verbal and written communication skills for effective collaboration and presentation of findings.
- Project Management: Basic knowledge of project management principles; familiarity with project management tools is a plus.
- Problem-Solving: Ability to identify issues and propose practical solutions to support team objectives.
- Teamwork: Strong interpersonal skills and ability to work effectively in a team-oriented environment.
- Attention to Detail: Meticulous in preparing documentation and reports, ensuring accuracy and completeness.
- Adaptability: Willingness to learn and adapt to changing priorities in a fast-paced environment.
- Language: Fluency in English and Spanish.
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
**We are committed to building inclusive and diverse teams.**
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.
**_
