Cloud Services Delivery Lead

Job Function: Cloud & Software Services Why SoftwareONE?:
Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here.

We want our people to be their true authentic selves at all times, because that’s when real creativity happens

The role:
The Customer Service Delivery Lead is the (single point of contact) for the Cloud Services business and is measured directly against the overall performance of the Cloud Services business across the Federation of countries (LATAM) and therefore supporting aspects of both pre-sales & delivery to achieve it.

**Daily Responsibilities**
- Responsibility of the Cloud Services pre-sales function together with delivery team (Azure Core Services).
- Create the strategy & portfolio for aligned Cloud Services Business Development Executives (BDE’s).
- An industry expert for CLOUD SERVICES and therefore driving the strategy execution with its priorities with the focus of landing it with the countries in an “entrepreneurial spirit”
- Provide feedback on the portfolio (with Innovation & Technology together with the glob
- Customer Service Delivery Lead, Cloud Services & Apps), commercial models (with Sales) and efficient delivery (with the Dynamic Resource Model - Delivery). All in close alignment with respective processes:

- Customer Service Delivery Lead, Cloud Services & Advisory local portfolio across Advisory, Delivery Infra Core Azure)
- Contribute to continuous improvement around our proactive managed services
- Contribute to the development & execution of the portfolio (engineering and productization)
- Actively engaging with the countries local leadership teams around local execution of sales enablement (account management & pre-sales), GTM, service operations (Dynamic Resource Model - Delivery)
- Engage and hold other business units, accountable for the execution of an efficient and effective landing of the CLOUD SERVICES practice within the federation.
- Possessing technical and entrepreneurial expertise to become a clear go to person for the Federation
- Supporting in customer activities (sales & delivery) including measuring the health/experience in order to implement the learnings
- Ensure world class delivery excellence which is customer focused and measured through a customer satisfaction platform
- Create and actively drive a global collaboration amongst global, regional Customer Service Delivery Lead, Cloud Services & Apps and local team leads

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What we need to see from you:
**Minimum Requirements**
- Ability to effectively lead people including when no direct reporting line exists
- Is able to demonstrate the changes from on-premise requirements to cloud Licensing impacts including mergers, acquisitions, and spin-offs.
- Has the ability to hold presales workshops to showcase the Cloud Services methodology including related Software Lifecycle Management, Publisher Advisory Services and Cloud Advisory Services (Cloud Cost optimization).
- Understands and can articulate the full software lifecycle process from request to provision, management and change as well as demonstrate how having the right people, process and technology can drive exponential benefits to their organisation. Actively identifies and positions upsell/cross-sell services across Azure, AWS & GCP Cloud Services
- nderstanding of FinOps concepts
- The ability to DESIGN complex SOLUTIONS for the respective area of expertise and to win corresponding deals to implement the Cloud Services practice (Crawl, Walk Run) and be able to visualize the value creation for the respective customer business and needed process changes to be supported (Change management).
- Effective coordination & collaboration amongst teams as well as in projects
- Efficient use of resources while showing a role model attitude of “getting things done also myself”
- Able to learn quickly, and keep pace with rapid changes in the CLOUD SERVICES space, including the introduction and deployment of new methods & technologies into SoftwareONE’s Services Business
- Lead & Contribute knowledge sharing within a community (e.g. team, practice, or project).
- Advanced Consulting, Project Management & Delivery Governance experience
- Effective Business solutioning skills to present also complex designs (Ability to articulate the business value and outcome)
- Frequently produces content for the service community internally and externally (community, blogs, whitepapers,...)
- Possess foundational working knowledge of general principles of IT Industry Standards (ITIL, Six Sigma)

**Technical Skills**:

- Is able to engage with stakeholders from IT, at C-level. Understands customers challenges and requirements with regards to cloud m