Delivery Project Executive: Service Management

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

The role of the DPE is critical to the success of Kyndryl and is the cornerstone of Service Delivery Excellence. As clients demand more from their partners, the business must evolve to stay ahead of the change that affects success. This role is responsible for managing client needs, leading the entire delivery organization for delivering as per contracts and SLA. DPEs act as an Kyndryl single point contact for clients during the contractual period for deliverables. Responsible to manage the cost and GP. Manage the compliance posture and MSAC. Quality of services and SLA. Growth mind set and drive adoption of Agile, automation to improve quality of services and productivity. The DPE works with the CPE and delivery organization as a primary point of contact for client needs, requirements, and expectations with regard to assigned Kyndryl delivery team operations. He/she provides account leadership to the service delivery team to develop program, schedules, and business strategies, implementing resulting actions to meet contract deliverables. The DPE manages cost, schedule, and service deliverables as they relate to the delivery organization. He/she supports the CPE in identifying growth opportunities and contract profitability, owns service delivery quality, and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs). Project Management methodologies, emerging cloud technologies and technical solutions pertaining to client needs should be areas of expertise. Strong Governance skills for regular client operational meetings, Ability to delegate, yet be in control, sensitivity towards..
**Required Technical and Professional Expertise**

15+ Years’ experience required in IT services delivery, cloud, Security. Understand infrastructure environment, running digital innovation, drive process re-engineering, change management and aware of cutting edge technology for the projects. Understand tools and processes used in service delivery environment. Interacting with a diverse distributed team across geographical locations. Monitor risk management/mitigation plans and strategies to support the contract deliverables. Focus on automation, AI Ops ,monitoring, service excellence. Maintain clear communications with all stakeholders - client and internal delivery members. Partner with business development and drive growth and future sales opportunities. Ability to gracefully handle difficult situations in a fast-paced environment. Flexible working hours as per business needs

Preferred Technical and Professional Experience

**Preferred Technical and Professional Experience**

Intermediate English

PMP certification

Cloud certification
**Required Education**

Doctorate Degree

**Preferred Education**

Doctorate Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Project Executive

**Role (Job Role)**

General Other Project Executive

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

Some travel may be required based on business demand

**Company**

(Y013) Kyndryl Colombia SAS

**Is this role a commissionable / sales incentive based position**

No