Bilingüal Reporting Analyst

hace 3 días

Colombia Teleperformance Colombia A tiempo completo

eperformance is looking for a Bilingual Reporting Analyst who has experience and fluency when using tools and systems in Excel, basic MS SQL level with the ability to meet deadlines in a fast-paced environment required. This person will be responsible to analyze information to give insights and recommendations on trends, quartiles, and other information groups.

**Responsibilities**:

- Monitoring, control and improvement of quality indicators, productivity and resolution in first contact.
- Submit results reports to the Account Executive, Operations Director and Client.
- Analyze with a daily periodicity and through periodic cuts and in real time the evolution of the indicators the productivity for each program, generating the respective alarms that allow those responsible for the operation to make decisions.
- Guarantee the quality and the Opportunity in the information that is presented through the different reports.
- Analyze and alert about the various factors that have an impact on the fulfillment of the communication and effectiveness goals established by the Client.
- Report of Incidents to IT for Faults or Falls of the Operation.

**Requirements**:

- Mandatory B2 English Level
- 1st to 5th semester University studies in data analysis, programming or related field.
- 0 to 2 experience years in the call center environment: Experience in analyzing information, developing trend analysis and comparison reports.
- Understand the tools and technology involved in the reporting of operational performance at the center level with detail at the agent level. Exp in statistical analysis.
- Exp with MS SQL, Tableau, Power BI.
- Exp in the use of large datasets within relational databases.
- Exp managing and developing work teams.

Apply, don't miss out

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