Empleos actuales relacionados con Regional Service Development and Quality Officer - San Vicente Ferrer - Citi
-
Technical Service Officer
hace 3 días
San Vicente Ferrer, Colombia Betsson Group A tiempo completo**THE ROLE**: Betsson Group offers online gaming products to customers and partners all over the world and aim to deliver the best customer experience in the industry. - RECRUITER - MARIA FERNANDA GONZALEZWe are now looking for our next **Technical Services Officer **to join us in our **Bogota** office! The Technical Services Officer within the Service Desk...
-
Quality Assurance Lead
hace 2 semanas
San Vicente Ferrer, Colombia Elevate Brands A tiempo completoHere at Elevate Brands, we are building the consumer products platform of the future, today. Our vision is to become a top 10 Seller on all major ecommerce marketplaces globally within the next 5 years. We are doing this by doubling our portfolio of category leading private label brands every 2 months and hiring the best people for the job! Currently, we're...
-
Quality Analyst
hace 1 semana
San Vicente Ferrer, Colombia UnitedHealth Group A tiempo completoAt Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo...
-
Quality and Compliance Analyst
hace 3 días
San Vicente Ferrer, Colombia Beat A tiempo completo**About us** Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone. Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler. But serving...
-
Regional Procurement Manager
hace 6 días
San Vicente Ferrer, Colombia Equinix A tiempo completoRegional Procurement Manager - Latam Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...
-
Regulatory Officer
hace 1 semana
San Vicente Ferrer, Colombia PSI CRO A tiempo completoCompany Description PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therapeutic indications. **Job Description**: Join our team of experts in regulatory...
-
Quality Coordinator
hace 2 semanas
San Vicente Ferrer, Colombia Novo Nordisk A tiempo completoQuality Coordinator **Category**:Quality**Location**:Bogota, Cundinamarca, CO- **The Position** - As Quality Coordinator you will act independently to determine methods and procedures on new assignments making recommendations for new procedures and optimising current processes and procedures. Handle complex tasks with few or no defined procedures. Make...
-
Cx Quality Assurance Sr. Analyst
hace 1 semana
San Vicente Ferrer, Colombia DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Quality and Training Analyst
hace 2 semanas
San Vicente Ferrer, Colombia Linio Colombia A tiempo completo**Misión del cargo**: Diseñar, planificar y ejecutar activ. de capacitación al personal de la Gerencia de CX, para el cierre de brechas y logro de Objetivos **Descripción Funciones del Cargo**: Apoyar en el levantamiento de las necesidades de capacitación Elaborar la planificación mensual de actividades de capacitación Elaborar diseños...
-
Telesales Business Development Representative I
hace 1 semana
San Vicente Ferrer, Colombia Oracle A tiempo completoTelesales Business Development Representative I-22000B2P **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** OTA-IWE-LAD-CO **Detailed Description and Job Requirements** First contact for prospects of Oracle business via inbound calls. Qualifies Oracle prospects and produces...
Regional Service Development and Quality Officer
hace 2 semanas
The **Regional Service Development and Quality Officer** is an intermediate-level position responsible for providing internal Service Teams with Development and Quality initiatives aimed to help the organization improvements and success. The overall objective of this role is to address internal Service issues and provide ongoing support. The purpose of this role to provide consulting based on the detailed analysis of information, to keep it updated and published so that it serves as input in the different decisions made by the business in order to comply with and improve internal and external customer service. In a jointly effort with the different Regional CAO members and the L&D and Quality team, this officer is responsible for detecting the needs of Service Professionals, Team Leaders, Managers and Function's colleagues in terms of knowledge, abilities, skills, to enhance their performance of their functions, through the planning, preparation, implementation and direction of strategies, processes and development. **T&D Responsibilities**: - Design, planning and strategic implementation of indicators (KPIs) and process improvement. - Design and implementation of report / dashboard query tools. - Design, development and implementation of reports / dashboards to monitor KPIs. - Communication and training on the use of reports / dashboards. Generation and sending of reports according to the established periodicity. **Quality Responsibilities**: Guarantee the correct and complete management of the Quality process and monitoring of Service Professionals according to the established frequency, carrying out monthly monitoring of the different evaluators and correct documentation of the evidence required by Business Units. - Prepare and elaborate the monitoring results report, update the classification of Service Professionals - Present main findings and coordination of the Monthly Regional Quality Committee, according to established periodicity - Identify opportunities or gaps for improvement in the process and implementation of action plans - Coordinate monthly reporting data supporting Quality efforts - Follow up and guidance to the managers and supervisors to the required calibration processes and quality sessions - Act as a monitor of the quality process **Qualifications**: - 2-5 years of customer experience - Relevant experience (business/financial environment) preferred - Demonstrated project management and organizational skills to prioritize multiple tasks - Proven self-reliance and accountability and ability to manage risk - Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders - Proven investigative and analytical skills - Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results **Education**: - Bachelor's degree/University degree or equivalent experience - English Proficiency Portuguese a plus - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
