IT Customer Experience Lead

_At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
- When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough._
- Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.- You deserve to work in a place where you feel well and welcome._

**We are searching the best talent for IT Supply Chain Business Lead to be in Bogotá, Colombia**

**Purpose**:This person will be responsible by leading a digital transformation to better serve our customers with a specific focus on how we can most effectively use technology within our end to end Supply Chain and commercial businesses. Our digital products serve the different sectors to to better integrate, interact and enable next generation health care solutions. We seek to attract top technology leaders who continually raise the performance bar for themselves and their team in an uncompromising effort to improve effectiveness, find efficiencies, deliver the highest quality, and introduce innovative technology solutions with an end goal to deliver the best Customer Experience.

Customer Experience - Which includes gaining an understanding of how your customers feel about our products, promotions, order management, brands, or the interactions they have with your organization such as through the contact center. This will be critical to the delivery of the Customer Promise with an Effortless Experience, caring to the Customer Needs, Proactive Management through Customer Insights and strive to provide Reliable service 100% of the time.

**You will be responsible for**:

- Partner with global/regional BTLs, Shared Services and related PLO’s to analyze business Requirements, recommend process and/or technology improvements, drive solutions, User Stories, product releases, product lifecycle management while balancing expectations
- Accountable for optimizing product delivery through continuous process improvement, platforms, digital capabilities and reuse for consistent product development. Prioritizes and aligns timing with business and IT partners to ensure overall alignment to plan
- Communicate vision to developers and testers
- Act as a first point of contact and is the only gate for non-trivial activities to IT for business
- Works across multiple business technology and product line groups to shape business needs and define & deliver innovative solutions
- Responsible for “building the right thing”, realizing product line roadmap, goals & business value
- Ensures product line quality, determines at the end of milestone to ship products
- Responsible for program oversight of product development initiatives
- Continuous learning of the latest technology and interaction with the external marketplace and customers to ensure a sound business technology strategy and continuous introduction of new solutions.
- Tracks progress of product development in the context of the larger program
- Partner with TS, and SaaS providers to oversee the overall reliability and performance (aligned with SLAs)
- Develops a broad understanding of existing capabilities of platforms within scope; Stays current on new technologies and capabilities needed to support future demand.

**Qualifications**
- 2+ years of shown expertise in digital product leadership or product management experience
- 2+ years of shown expertise in product road mapping, setting product vision, leading partner requirements and release management
- Demonstrated ability to work with multiple contending priorities, various partner demands, and prioritizing features based on finding common value
- Demonstrated ability to translate vision to strategy to roadmap; balancing discovery and delivery; anticipate future needs and actively improve product features; ensuring products/solutions meet service level expectations.
- Track record of developing successful customer-facing solutions and delivering in a matrixed shared serviced model
- Supply Chain acumen and experience in related production, Customer Service, order lifecycle, logistics and analytics
- Technology and engineering development background service-