Customer Service Representative

hace 1 semana

Bogotá, Colombia Gathre A tiempo completo

**Overview**

**Responsibilities**
- Handle customer complaints and resolve issues in a timely manner, ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Assist in processing orders, returns, and exchanges while ensuring compliance with company policies.
- Provide product knowledge and support to customers, helping them make informed decisions.
- Participate in training sessions to stay updated on product offerings and service techniques.

**Requirements**:

- Proven experience in customer service or client services is preferred.
- Strong communication skills in English; multilingual or bilingual abilities are a plus.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Excellent problem-solving skills with a focus on customer satisfaction.
- A positive attitude and the ability to work collaboratively within a team environment.
- 5+ years prior experience in sales or customer support is advantageous.

Join us in delivering outstanding service to our customers while growing your career in a supportive environment

**Experience**:

- customer service: 5 years (required)

**Language**:

- English (required)

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