Enterprise Key Account Manager
hace 16 horas
**About us**
Platzi is the largest technology school in the Hispanic world with over 5 million students and 4,000 companies trusting us to deliver effective online education. Our mission is to make Latin America a technology superpower. We do it by training companies and individuals in areas such as AI, Cybersecurity, English, Programming and Leadership.
As an industry leader, our presence is highlighted by our massive and fanatic community, extensive press coverage and a daily stream of success stories from students. We operate mostly remote, with key offices in Bogotá, Medellín and Mexico City.
**Summary**
The Enterprise Key Account Manager will manage and grow our relationships with key enterprise clients, ensuring long-term success and revenue growth. This role involves working with high-level executives, securing renewals, and identifying upselling opportunities.
**Requirements**
**Description**
The Enterprise Key Account Manager is responsible for managing relationships with enterprise clients. This includes regular meetings to understand their business needs and challenges so we can offer the right solutions.
This role handles contract renewals, account planning, and identifying opportunities to expand services. Checking in with clients frequently helps track satisfaction and improve retention.
Keeping open communication with clients ensures we adapt to their needs and provide ongoing support.
The Enterprise Key Account Manager works with sales, marketing, and product teams to align strategies and improve the customer experience. Staying informed on industry trends helps find new opportunities and improve the way we sell.
**Qualifications**
- At least 4 years of experience as a Key Account Manager for SaaS products or similar roles.
- Proven track record of managing enterprise accounts and exceeding sales targets.
- Strong understanding of customer success strategies and experience driving satisfaction.
- Excellent communication, negotiation, and presentation skills with high-level executives.
- Ability to identify upselling opportunities and drive revenue growth.
- Results-oriented mindset with a focus on customer service and retention.
- Ability to work independently, manage multiple accounts, and prioritize tasks.
- Fluency in Spanish and English.
**Benefits**
**Hardware**
With Platzi's help, you will have 100% of the necessary work tools such as a laptop, smartphone, desk, ergonomic chair, monitor, and other accessories.
**Books**
We provide you with all the books you need to grow professionally on Kindle, and we give you the Kindle too.
**Maternity/Paternity Leave**
At Platzi, we believe in gender equity and the importance of parents in the upbringing and care of their children. We make this a reality for new mothers and fathers through extended maternity and paternity leave.
**Option Pool**
All members of the Platzi Team have the opportunity to own a part of Platzi and have company shares.
**Vacation**
You have 15 days of vacation per year regardless of the country you are in, starting from the moment you join the team.
- **️ Online Therapy**
We care about your emotional health by covering the first four online therapy sessions with specialized companies.
**Team Syncs**
Although we are in different parts of the world, Platzi teams meet in person during the year to exchange ideas, build, and strengthen bonds.
**️ Villa Platzi**
Every year, the entire team gathers somewhere in the world for a week to meet face-to-face, get to know each other, have interesting discussions, and plan ambitious projects.
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