Accommodation Manager

**Key Accountabilities/Duties & Responsibilities**:

- To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
- Report any maintenance faults and ensure that they are actioned.
- Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
- To ensure that guest dry cleaning is dealt with according to standards.
- Liaise with Reception on room occupation for that night.
- Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
- Check every room when completed ensuring that it has been serviced to agreed standards.
- Record all rooms status - Review the report on any complaints and/or compliments with the Duty Manager.
- Report all accidents in Incident reporting.
- To attend the HOD’s daily meeting, as well as any other meeting(s) relevant to the Front office and Housekeeping department.
- Report any suspicious behavior, damage, missing equipment and keys to General Manager.
- Have a personal caring attitude towards guests and staff at all times.
- Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
- To maintain staff moral and create a good working atmosphere.
- Ensure good working relationships with other departments and Management.
- Complete rosters and attendance forecasts in advance saying in line with hotel budget.
- Assist in the recruitment of staff. Assist in the training and recording of training according to the Hotel and departmental training plan.
- To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act. To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.

**Essential qualifications for the role are**: