To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
- Report any maintenance faults and ensure that they are actioned.
- Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
- To ensure that guest dry cleaning is dealt with according to standards.
- Liaise with Reception on room occupation for that night.
- Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
- Check every room when completed ensuring that it has been serviced to agreed standards.
- Record all rooms status.
- Review the report on any complaints and/or compliments with the Duty Manager.
- Report all accidents in Incident reporting.
- To attend the HOD’s daily meeting, as well as any other meeting(s) relevant to the Front office and Housekeeping department.
- Report any suspicious behavior, damage, missing equipment and keys to General Manager.
- Have a personal caring attitude towards guests and staff at all times.
- Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
- To maintain staff moral and create a good working atmosphere.
- Ensure good working relationships with other departments and Management.
- Complete rosters and attendance forecasts in advance saying in line with hotel budget.
- Assist in the recruitment of staff.
- Assist in the training and recording of training according to the Hotel and departmental training plan.
- To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act.
- To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
- To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
- Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
- Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
- Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
- Excellent Knowledge on of how to inspect properties.
- Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
- Knowledge of local and company hygiene, health and safety regulations.
- Developing and utilizing check lists for regular preventative maintenance.
- Developing and utilizing check lists for regular cleaning and upkeep.
- Conduct meetings and training sessions as and when required.
- Interview, hire, train, and at times take disciplinary actions on staff members.
- To assist in the development and writing of Housekeeping departmental standards and improved processes.
- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
- Monitor staff performance to ensure that guests are happy and that the hotel is well run
- Minimize wastage of materials and energy through careful monitoring of staff.
- Train staff on answering guest enquires about hotel policies and services.
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.