Care Services Lead

**We are Bring IT**

We are a fast growing, young and dynamic professional services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we’re building a global and diverse team that can tackle some of the most challenging problems of our time. We name this unique approach “360 success”.

We are recognized as one of the fastest growing and successful companies on the INC5000 ranking in the USA, and we are opening new offices around the world to further grow, explore and diversify. With over 10 recognitions from our partners, we continue to win in our markets.

**Join our Dream Team**

The Bring IT team has over 150 people spread across many countries around the world. We understand that great technology begins with great talent and diversity of thought.

Our business is being built on friendship, teamwork and a passion for what we do. This is shaping our culture every day and we’re looking for great talent that want to make an impact in the world.

You can have a rewarding career at Bring IT as we are committed to seeing you grow both professionally and personally.

**Community Impact**

We are invested in making a positive impact for all people on our planet. That’s why we connect our objectives to the United Nations sustainable goals, especially in clean energy, health & wellbeing and infrastructure. Moving forward we will start supporting special sustainability programs and perhaps you want to be part of that.

**Discover your new role**

As the **Care Services Lead**, you will be responsible for providing day-to-day support to a team of direct reports while managing a client portfolio of engagements. A successful DM at Bring IT can prioritize their schedule to assist with escalations, solution architecting, and recruiting support to ensure priorities are measured and handled.

**Main responsibilities / functions** **As the Care Services Manager, you will perform the following activities and responsibilities:

• Manage Customers relationship and escalations (2nd point of escalation)
• Day to day direct reports management (PMs, Sr. BSAs and BSAs)
• Manage day to day project execution done by external partners
• Guide teams to deliver projects using the appropriate BringIT project management methodology
• Own and drive Portfolio Review Weekly Meeting (Internal)
• Accountable for Project Execution and Results which includes but no limited to: Plan Hours vs Actuals, On time delivery and quality
• Own time tracker weekly review and approval/reject.
• Own Resource to Project Allocation process
• Own resource availability and give visibility to Sales Team about capacity
• Provide performance reviews, training guidance
• Make hiring decisions
• Strong partnership and communication with support towers (PMO, Solutions, Shared Services and BringIT Care) as well as back-office team (HR, Finance)
• Strong partnership and communication with external partners
• US Implementation P&L
• Invoicing Forecast (Milestone, Monthly and T&M)

**Technical Requirements**

• Full ERP Certification in NetSuite is ideal or is working toward the ERP certification
• Experience on Suite Success Methodology Desired Skills & Qualifications
• Experience leading 10+ end-to-end NetSuite implementations
• Accounting functional background (CPA or Operational)
• Prior experience managing a team of 3+ direct reports including 1:1's, performance reviews and other people management activities
• Ability to prioritize and use business etiquette to ensure communication and support are set up for internal teams and clients
• Undergraduate degree in relevant field or MBA or equivalent work experience
• Comprehensive understanding web technologies landscape and industry standards
• Experience and knowledge of best practices surrounding ERP
• Understand SDLC, project management methodology (Agile/Waterfall)

**Still not convinced you should apply?**

**In Bring IT we want to make a difference**

• We take our talent’s wellbeing very seriously with a dedicated program called Bring IT is You
• We value our Talent and provide learning and development opportunities for everyone
• We are a winning Company with a agile and innovative mindset.

**Our Values and Culture**

This year we have chosen teamwork as our value in focus. We believe with real teamwork we achieve business excellence and creativity for our customers. Working together, growing together. Our culture influences the way we interact, the context within which knowledge is created, the way we embrace change, and ultimately the way we share knowledge. We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects and entrepreneurial work.

**Our Benefits and Perks**

We offer competitive compensation and