Customer Service Team Leader
hace 1 semana
**Team Leader - Customer Service (Logistics Industry)**
**Location**: Medellin
**Schedule**: Sunday to Thursday, 11:00 AM - 8:00 PM (Remote work on Sundays)
**Contract Type**: Permanent
**Salary**: $4,000,000 + Performance-Based Bonus
**About Us**:
We’re looking for a _**Customer Service Team Leader**_ to join our friendly team At First Colombian Companies, there’s plenty of room to learn, develop, and explore new roles within the company.
**About the Role**
We’re hiring a Team Leader to manage our Customer Service team in the logistics industry. You’ll lead a group of agents, ensuring excellent support and smooth operations, while coaching them to meet performance goals.
**Key Responsibilities**
- Supervise and support customer service agents.
- Handle escalated customer issues.
- Monitor team performance and improve processes.
- Collaborate with other departments to resolve logistics issues.
**Requirements**:
- Experience leading a customer service team (logistics preferred).
- Strong communication, problem-solving, and leadership skills.
- Comfortable with customer service tools.
- Available to work the specified schedule.
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- Let us know a little bit about your experience
Experiência:
- Team Leader: 2 años (Deseable)
- Logística/Transporte: 1 año (Deseable)
Idioma:
- Inglés (Deseable)
Ubicación:
- Medellín, Antioquia (Deseable)
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