Operations and Retail Account Manager

hace 2 días

Desde casa, Colombia eJam A tiempo completo

eJam is a growing organization with a diverse portfolio of global brands, dedicated to enriching people's lives through innovative and sustainable products. We strive to be leaders in customer satisfaction, innovation, and environmental responsibility. Our collaborative and growth-oriented culture encourages continuous improvement and teamwork to drive positive change and create a better future for all.

**Job Summary**:
This position does NOT manage a warehouse team or manufacturing team. This position manages third-party vendors and external suppliers. If the core of your experience is managing an onsite team this role will be very different.

**Responsibilities**:

- Manage and maintain relationships with key retail accounts, ensuring a high level of customer satisfaction and identifying opportunities for growth
- Oversee the retail customer set-up process, coordinating with internal teams and retail partners to ensure accurate and timely implementation
- Manage relationships with 3PL providers, monitoring performance metrics and addressing any issues that arise to optimize efficiency and service quality
- Assist with demand planning and forecasting, collaborating with sales, marketing, and operations teams to ensure accurate projections and efficient inventory management
- Coordinate and execute product launches, working closely with cross-functional teams to ensure timely and successful rollouts
- Continuously seek opportunities for process improvement and operational efficiency, implementing best practices and leveraging data-driven insights to drive success
- Foster a culture of teamwork, collaboration, and continuous improvement within the organization
- Coordinate projects with US suppliers for product development and merchandising, ensuring clear communication and alignment on objectives, timelines, and deliverables

**Requirements**:

- Bachelor's degree in Business, Operations, Supply Chain, or a related field
- 3+ years of experience in operations, retail account management, or a similar role
- Strong understanding of retail account management, 3PL management, and demand planning processes
- Excellent communication, negotiation, and relationship-building skills
- Highly organized with strong attention to detail and the ability to manage multiple priorities effectively
- Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word
- Experience with demand planning and forecasting tools is a plus

**Benefits**
- $30,000 - $60,000 annually (Depending on Experience)
- Fully remote position
- Full-time

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