Account Operations Manager

**Account Operations Manager**
**_Bogota, Colombia_**

**_ Hybrid_**

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

**WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

**Your mission**

We are looking for an Account Operations Manager to join our fast growing team. reporting into the VP Account Operations, you will be leading and accountable for all the operational related aspects to a portfolio of large and medium size merchants. The role also includes management responsibilities.

Through constant customer engagement, products and services enablement, managing multiple tasks and project management, onboarding of new entities and supporting the expansion of existing and future merchant businesses the Account Operations Manager will act as the primary lead and main operational focal point between Nuvei valuated merchants and cross internal functions to deliver efficient, high and quality service.

The primary objectives are leading a team of Operational Account Managers, improve processes for a faster and efficient delivery and maintain client satisfaction levels. The role will be a mixture of home and office based.

**Key Responsibilities**
- Lead the recruitment, training new team members, and establish the team.
- Track Develop and Improve internal processes through innovative and creative thinking.
- Set yearly team targets.
- Perform team’s six months and twelve-month reviews.
- Accountable for own portfolio of large merchants.
- Maintain team’s highest standard of quality and quantity of responses on all merchants’ operation related topics and aspects.
- Collaborating closely with multiple Nuvei departments with objective to ensure smooth and efficient delivery: coordinate operations in domains such as technology, risk, finance, tech, integration, legal and more.
- Act as escalation point where required.
- Responsible for expanding existing merchants’ activities into new territories, new products and services.
- Ability to manage projects and tasks for accurate delivery and deliver high quality customer service.

**Requirements**:

- Minimum 6+ years of experience in a Relationship management /Operational management / Account management role in the online payment services industry.
- Experience in similar position - advantage.
- Excellent communication skills and customer focus.
- Online payments background - a must.
- Technical knowledge of the payment ecosystem - a must.
- Problem solving, investigative and multi-tasking skills with highest attention to detail.
- Long lasting experience liaising with customers.
- Previous experience with CRM is mandatory, salesforce specific background is an advantage.
- Ability to adapt to a regularly changing environment.
- Ability to work well under pressure.
- Excellent organization skills and ability to meet deadlines.
- Self-motivated, independent, pro-active and team player.
- Innovative, energetic, and enthusiastic.
- B.A in a relevant field.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. **_So, please come as you are. We can’t wait to meet you._**

Please upload English CV

**Benefits**
- **Long Term Incentive Plan** that creates an opportunity for all employees to financially benefit from Nuvei’s growth
- **2.5 additional days off** each quarter, should the company achieve its quarterly targets