Senior Tech Delivery Specialist

hace 2 semanas

San Vicente Ferrer, Colombia NielsenIQ A tiempo completo

**Job Description**:
**Senior Tech Delivery Specialist, Colombia (Hybrid mode)**

REF19098A

Our NielsenIQ team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, Recruitment, T&E, Procurement, and more.

We are a forward thinking organization targeting current technology that enables our employees to be efficient using best practices.

As a Senior Tech Delivery Specialist, you’ll be part of a team of smart, highly skilled technologists who are passionate about providing front-line support to customers and individuals on our platforms.

**What you’ll do**
- Responsible for performing & overseeing global operations for our end-to-end workstation technology support for a large group of staff across Chile.
- Monitors team performance to ensure it aligns with service levels and end user expectations
- Leverages established tools to monitor SLA (Service Level Agreement) performance and end user satisfaction
- Manage administrative tasks such as invoicing management, Purchase Order creations, asset management.
- Engages with other teams and end users to identify issues and determine/implement solutions

**We’re looking for people who have**
- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
- 5+ in relevant workstation operations or engineering field
- 3+ in leadership role
- Ability to manage large teams and manage multiple priorities
- Minimum B.S. degree in Computer Science, Computer Engineering, or related field

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Additional Information

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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