Customer Sales Representative
hace 1 semana
**Job Title: Therapist Matchmaker**
- Ability to adapt to industry changes in policies and procedures
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Accurately record all important information in the system
- Assists new clients in establishing care with their perfect-fit therapist
- Understand the client through quality conversations
- Perform initial assessment scheduling, collect necessary demographic and insurance information, and handle referrals and clinical history to properly match a client to the most appropriate provider/therapist
**Skills/Knowledge**:
- Ability to quickly learn, adapt and navigate different software, such as TheraNest, EZ Claim, Asana, Google Workspace, Ring Central, Zoho, etc.
- Knowledge of insurance eligibility is a plus
- Ability to streamline functions and passion to learn and grow
- Strong analytical and data-gathering skills
- Ability to work well with the public, especially with clients in mental or emotional distress
- Strong interpersonal skills, including written and oral communication skills
- Comfort dealing with ambiguity and the ability to work independently
- Ability to work well within a team
**Qualifications/Requirements**:
- Excellent English and Spanish language proficiency, written and spoken
- Must have at least 2 years prior Customer Service Representative experience
- Having Sales experience is strongly preferred but not required
- Prior remote work experience is preferable but not necessary
- Experience working with Healthcare companies, preferable but not required
- System Requirements:Desktop/Laptop: Your processor should be at least Intel Core i5 or higher or equivalent with 4GB of RAM (recommended 8GB)
Internet connection should have at least 10Mbps
**Work Hours**:
- Full-time (40 hours a week)
- Monday-Friday or Tuesday-Saturday
- Between 8 AM-6 PM Pacific Time
**Salary**: $2,904,948 - $3,631,185 per month
**Experience**:
- Sales: 3 years (preferred)
- Customer service: 3 years (preferred)
Shift availability:
- Night Shift (preferred)
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