Gbs Procurement Ops

**ID de la solicitud**: 232632

**Programa de Referido de Empleados - Probable Pago**: $0.00

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**Purpose**

Contributes to the overall success of the Global Finance in Global Procurement Services ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Accountabilities**
- Provide frontline support for all complex user requests and issues related to Procurement Technology (ex. SmartBuy).

Log, review and resolve L1 and L2 support issues related to Procurement Technology
Interact with employees and suppliers for P2P platform onboarding, catalogue set-up and maintenance, invoice processing guidance, P2P Procurement as Approver (HST, Self-Assess, Booking Hold) activities and purchase request guidance following SOPs and Work Instructions
Interact verbally and in writing with Sourcing Managers, Suppliers, and occasionally Evaluators to provide support before, or during an RFx (RFI, RFP, RFQ) or e-auction
Perform RFx/e-auction event set-up, general support, training, evaluation and awarding activities
Maintain and implement RFx templates, following direction from the Process & Technology team
Prepare or update training materials.

- Operate the Bank’s issue ticket management system to log, review and resolve complex Level 1 and 2 support issues related to Procurement Technology.
- Interacts with other teams in the Bank or with Technical Teams to facilitate ticket resolution where required.
- Maintains and follows Standard Operating Procedures/Work Instructions documentation in conducting activities and pays strong attention to detail to ensure data quality and consistent delivery of service according to the Services Level Agreement.
- Perform root cause analysis of issues.
- Escalate issues to Lead, Sr. Analyst and/or Manager, suppliers, or other internal stakeholders and track to resolution.
- Recommends process improvements.
- Identifies platforms issues or gaps to help and makes improvement recommendations.
- Assists in the training and onboarding of new team members.
- Contributes or assists in cross-functional initiatives.
- Prepares and distributes reports from the system.
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of your respective area in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.

**Reporting Relationships (Job Titles only)**

Primary Manager (include secondary if applicable): Procurement Operations Manager
Direct Reports: NA
Shared Reports (solid/dotted if applicable): - Not applicable

**Dimensions**
- Scope: supports the Global Enterprise
- People Management: no direct reports
- Budget Management: no budget responsibility
- Policy: Supports adherence to the Procurement Policies and Procedures
- Activity is funded through the Global Procurement Services department operating budget
- Supports department goals & objectives related to Value Creation

**Education / Experience / Other Information (include only those that are specific to the role)**
- Strong written and verbal communication skills in English and Spanish.
- College Diploma or University Degree in a related field.
- 6-12 months of experience in any the following fields: operations, help desk, customer service, business analysis, process improvement, project management, or business.
- Good customer service skills when dealing with internal and external stakeholders.
- High level of self-motivation and initiative, and ability to operate effectively as a team player.
- Strong Microsoft Excel skills (able to write formulas, effectively use lookup & references functions, logical functions, and text functions at a minimum).
- Detail oriented, and ability to collect, manipulate, understand, and analyze data.

Any of the following experiences are an asset:

- Experience with visualization tools (e.g. PowerBI, Tableau).
- Experience creating PowerPoint presentations.

Experience with helpdesk or procurement software.

**Working Conditions**
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel.

I have reviewed and understand the key accountabilities of my role.

Ubicación(s): Colombia : Bogota : Bo