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Client Relationship Analyst
hace 2 semanas
**Who We Are**
Rent Ready is a B2B online marketplace that uses technology to deliver an end-to-end make-ready service for apartment communities. Built to eliminate the frustration of typical apartment turns, Rent Ready utilizes a proprietary logistics platform to connect apartment communities to skilled professionals. We currently operate in 10 United States markets with a goal of building a national US platform, servicing all MSAs in the next 5 years.
**Job Mission**
The Client Relationship Analyst will partner with a Client Relationship Manager to help Rent Ready achieve goals by being the face of Rent Ready to their clients. They are focused on stabilizing clients by serving as a bridge between clients and our internal teams to ensure Rent Ready executes an exceptional client experience. They provide meaningful support and customer service to our clients help clients improve their turn process and receive maximum benefit from the Rent Ready platform.
**What you'll do**
- Monitor and respond when necessary to internal correspondence around situations involving clients assigned i.e.., billing, work prioritization, DSAT’s, unscheduled work, etc.
- Obtain necessary information from clients including but not limited to purchase orders, add on approvals, waivers, rescheduling requests, etc.
- Perform the necessary transactions including but not limited to rescheduling work, DSAT’s, Unassigned work (spillover), Manual Fee Adjustments for clients, etc
- Interpret company dashboards and act to appropriately complete tasks efficiently.
- Handle and resolve client conflict whenever possible and before it reaches escalation.
Requirements:
**We're Looking for Someone Who Is**
- **Coachable**:
- able to take and implement feedback and always looking to improve
- **Relentless** - self-motivated and willing to put in the work
- **Curious** - able to understand through effective questions and listening
- **Smart** - learns quickly and communicates complex concepts in ways that are easily understood
- **Adaptable** - embraces change and realizes it's part of the improvement process
- **Competitive** - loves a challenge and thrives on it
**Qualifications**
- 1-3 years account management, relationship management, and customer service experience.
- Ability to handle upwards of 50 clients.
- Skilled at and embraces the value of using a CRM and is tech savvy
- Must have proven multi-tasking, problem solving skills with the ability to prioritize tasks in a high-volume environment.
- Has reliable internet service and computer.
- Fluent in English.
- Able to work remotely 8:30am-5:30pm est. Rent Ready is based in Charlotte, NC - United States.
- This is a 1099 position paid through Deel
