Bogota- Customer Service Representative Trilingue

hace 7 días

Bogotá, Colombia Ubiquity Global Services, Inc. A tiempo completo

**Customer Care Representative**

**Responsibilities**:

- Be customer obsessed.
- Manage each call interaction with our customers’ satisfaction as your number one priority.
- Identify customers’ needs, clarify information, research every issue and provide solutions.
- Inform customer by explaining procedures; answering questions; providing information.
- Deliver on commitments, do what you say you will do.
- Resolve the customer issue same day, at most within 24 hours.
- Always provide correct information to the customer. Listen carefully to understand the true customer question.
- Show empathy and respect with each customer interaction. We talk with a smile on our face.

**Requirements**:

- High School diploma or equivalent required.
- Passion for delivering a stand-out customer experience.
- Excellent verbal and written communication skills.
- Ability to ask probing questions and problem resolution skills.
- Ability to follow instructions for specific customer resolutions tasks.
- Ability to work within a high-pressure environment and maintain a positive interaction for the customer.
- Intermediate proficiency with PC navigation while providing exceptional customer service.
- Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
- Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
- Financial services or banking background preferred.
- Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.

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