Sales Team Manager

hace 1 semana

Bogota, Colombia Full Potential Solutions A tiempo completo

Overview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.**Our Core Values**:Integrity *- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
**Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
**Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
**Grace** - Respect and appreciate differences, Care for one another, Humility, Make work personal**Our Mission*: To create conditions within which people can thrive
Our* Team Manager* will be responsible for managing our team of sales agents along with creating new strategies and process flows to maximize revenue from this channel. As a manager, you must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team. This role will report to the Director of Sales Development.
As a **Team Manager,** you will provide support, coaching, feedback, process improvement, performance management, and client management. The Team Manager holds the responsibility of supporting customers to qualify for business leads

**Responsibilities**:

- Manage the hiring, development, and performance of the team
- Coach agents to successfully achieve their goals
- Set team direction, resolve problems and provide guidance to members of the team
- Inspire others to deliver their best daily
- Work with peers to solve problems in creative ways
- With excellent questioning and listening skills
- With strong ability to build rapport
- Adapt departmental plans and priorities to address business and operational challenges
- Perform supervisory audits as necessary

Qualifications:

- College degree is preferred
- Minimum of **5 years of work experience** with a track record of accomplishment in **sales**, customer service function and technical support
- Minimum **2 years related team leadership/management experience in an Outbound sales B2B ine of business required**:

- Demonstrated understanding of call center environment and a deep disciplinary knowledge of customer service and sales
- Experience communicating effectively across all levels of the organization
- Must be a dependable, high energy, detail-oriented person.
- Demonstrated embrace of our Core Values
- Must be flexible with schedule and job duties
- Company drug screen and background check are required

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