Retail Analyst Level I

hace 2 semanas


Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
**Responsibilities**:

- Incident/Request/Problem/Knowledge Management.
- Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
- Additional responsibilities include:

- Comply and adhere to Auxis operational processes and security policies.
- Use of Auxis Service management tools for Incident, Problem, Change and Configuration management.
- Attend all operational and project (ad-hoc) related scheduled meetings as required.

Skills and Experience:

- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- None experience or at least 1 year of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- The resource will adjust its schedule based on the account needs.
- High School diploma.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Nice to have Technical Proficiencies:

- Cisco CCNA Modules.

About Auxis:
Schedule

Sunday to Thursday 8 am to 5pm COL


  • Retail Analyst Level I

    hace 2 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

  • Jr SD Analyst Level I

    hace 19 horas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...


  • Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...

  • Service Desk Analyst

    hace 2 semanas


    Barranquilla, Colombia Auxis A tiempo completo

    Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

  • Payroll Analyst

    hace 14 horas


    Barranquilla, Atlántico, Colombia DNAatWork A tiempo completo

     We're Hiring: Payroll Analyst (Entry Level)Are you looking to start your career in payroll and accounting? This is a great opportunity to join a growing team and gain hands-on experience in a hybrid work environment. Position DetailsContract Type:  Fixed-term (obra labor) – 6 monthsSchedule:

  • Accounting Analyst

    hace 14 horas


    Barranquilla, Atlántico, Colombia Lean Solutions Group A tiempo completo

    About the RoleWe're looking for aBilingual Accounting Analyststo join our finance team inBarranquilla.You'll play a key role supporting accounting operations such asbilling, invoicing, accounts payable, or accounts receivablefor one of our international clients.This is a great opportunity for professionals with a solid accounting background and strong...

  • Benefits Analyst

    hace 14 horas


    Barranquilla, Atlántico, Colombia Auxis A tiempo completo

    Job SummaryAs a Benefits Specialist I, you will play a pivotal role in managing client relationships and administering various aspects of employee benefits. From assisting with disability claims to ensuring smooth Open Enrollment processes, your responsibilities will encompass a wide array of tasks aimed at supporting both the employer and the employees....


  • Barranquilla, Colombia ProcesosBilingues A tiempo completo

    We're seeking an Business analyst to join our team! **Responsibilities**: - Follow up with sales leads, negotiate deals, and support deliveries. - Coordinate with internal teams and vendors to provide appropriate solutions to customers. - Ensure technical needs are met based on customer plans and specifications. - Participate in meetings with customers and...

  • Pricing Analyst

    hace 14 horas


    Barranquilla, Atlántico, Colombia AIT Worldwide Logistics A tiempo completo

    IntroductionJoin us at AIT, where we believe every day presents an opportunity to make a global impactWe're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and...


  • Barranquilla, Colombia Auxis A tiempo completo

    Overview Join to apply for the Customer Service Analyst role at Auxis . Job Summary The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis-managed services and customer service clients to ensure high levels of customer satisfaction and...