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Key Customer Development Manager
hace 2 semanas
Requisition ID **170485** - Posted **11/18/2025** - **Customer Development/Sales** - **Colombia** - **Antioquia** - **Medellín** - **Colgate-Palmolive** - **Travel - 25% of time** - **Hybrid**- **No Relocation Assistance Offered
Job Number #170485 - Medellín, Antioquia, Colombia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
- In today's dynamic environment, it is an exciting time to be part of the Customer Development team (Sales) at Colgate Palmolive. Our highly energetic and focused Customer team is dedicated to driving growth for our company in this ever-changing landscape. Grupo Exito is our #1 customer within H&S Colombia and is also one of our Latam's strategic regional customer as part of Grupo Calleja.
- **_ What role will you play in our team?_**
- As **Key Customer Development Manager** for **Grupo Exito** you will be responsible for driving sustainable, profitable growth, volume, net sales, and market share. This role is critical in translating our Corporate Strategy and brand objectives into concrete, joint business plans and delivering mutual growth for the company and our customer.
- **Key Responsibilities and Expected Outcomes**:
- 1. Strategic Business Planning & Execution
Joint Business Planning (JBP): Lead the development, negotiation, and execution of annual and long-term Joint Value Plans (JVPs), ensuring alignment with our strategic priorities (category growth, brand share, profitability targets, and specific 7P execution goals).P&L Management: Own the full customer P&L responsibility, meticulously managing trade spending, promotional investments, and gross-to-net costs to ensure optimal ROI and profitable sales growth.Strategy Translation: Act as the internal champion for the customer, translating the overall CP commercial strategy and brand marketing plans into customer-specific, actionable objectives for pricing, distribution, shelving, and promotions. Assure we translate commercial strategies into omnichannel customers programsForecasting & Inventory: Drive accurate demand forecasting in collaboration with Supply Chain and Finance to minimize out-of-stocks, reduce customer inventory days, and ensure efficient product flow.2. Key Customer Relationship Management
Strategic Partnership: Build, maintain, and expand deep, trust-based, multi-level relationshipsNegotiation: Lead all key customer negotiations, including annual terms, promotional calendars, new product listings, and category management initiatives.Data & Insights: Leverage syndicated data, shopper insights, and customer-specific data to identify market trends, uncover growth opportunities, and present compelling, fact-based business solutions to the customer3. In-Store Superior Execution and Category Leadership
Winning at the Shelf: Ensure flawless execution at the point of sale in line with agreed-upon JBPs and CP standards.Category Management: Proactively engage in Category Management projects to establish the company as a trusted advisor, leading to improved shelf space, optimal planograms, and category growth for the customer.Auditing & Corrective Action: Regularly conduct store visits and utilize field sales reporting to monitor 5P compliance, quickly identify execution gaps, and implement corrective actions.4. Cross-Functional Collaboration & Teamwork
Internal Alignment: Serve as the central point of contact, driving alignment and collaboration with internal cross-functional teams including:
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- Customer Marketing/Trade Marketing: To develop and deploy effective, tailored shopper programs.
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- Finance: To manage budgets, analyze profitability, and evaluate promotion effectiveness.
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- Supply Chain/Logistics: To ensure superior service levels, on-time delivery, and supply chain efficiencies.
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- Best Practice Sharing: Contribute to the overall Customer Development team by sharing successes, best practices, and actionable insights from the Direct Trade channel
- **Required Qualifications**
Proficiency in English- Sales & Negotiation experience
-Bachelor's degree in Business Administration, Marketing, Industrial Engineering or related areasAt least 5 years of experience in the commercial area- Google Suite Skills (Docs, Slides, Sheets)
** Preferred Qualifications**
- Minimum experiences in Sales positions as Sales Executives/Key Account Manager/Shopper Development Manager in at least 2 years
- Experiences in Retail Marketing / Ecommerce
- Strong ski
