Servicenow Lead Developer

hace 1 semana

Colombia Rockwell Automation A tiempo completo

Job Description

This is a fully remote postion to be based in Colombia

ServiceNow Lead Developer Job Description

Key responsibilities:

- Must have ServiceNow implementation experience, including development, configuration, and administration in an enterprise environment.
- Advanced scripting of business rules, ACLs, workflow activities
- Assist with user story creation and grooming.
- Responsible for coding, testing, debugging, and creating technical documentation.
- Oversee uptime, performance stability and system health of all technical components of the ServiceNow instances
- Experience with ServiceNow integration using LDAP, Active Directory, and Single Sign-on
- Experience with ServiceNow components including, but not limited to, Incident / Change/ Problem Management / Asset Management/ CMDB/ Knowledge Mgmt, Release Mgmt, Discovery and Service Mapping, Financial and Procurement
- Communicate all downtime and activates impacting production with stakeholders and ServiceNow users
- Drive compliance and tool governance across the ITSM management processes (incident, request, change, release, event, knowledge, asset/configuration, self-service, etc.)
- Partner with key stakeholders to gather requirements for new functionality, automation, and fulfilling requirements based off industry best practices
- Work with data analytics to create reports for various users including IT Capability Teams, IT leadership, and business stakeholders to illustrate service performance, improvements, and areas for improvement
- Have a solid understanding of ITSM processes and possess the ability to interpret technical documentation for training end users on processes and procedures
- Maintain a strong understanding of the organization's policies, goals and objectives
- Manage ServiceNow Admins and maintain the ServiceNow intake process and roadmap

Experience/Skills Required:

- Experience integrating ServiceNow with an API-led and /or Flat-File integration
- Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience a plus.
- Experience conducting ServiceNow instance upgrades.
- ServiceNow Developer Certification is strongly preferred.
- Bachelors degree in Computer Science, MIS, Information Technology, or related field OR certification or equivalent experience in the following:

- ServiceNow System Developer
- ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle
- Equivalent work experience of 8+ years in IT Service Management with ServiceNow
- High attention to detail
- Desire to succeed, grow skill sets and maintain a positive attitude

Experience/Skills Desired:

- Lean IT Six-Sigma Certifications
- Experience with Agile SAFE Methodology

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