Voice Engineer Remoto

hace 2 semanas

Bogota, Colombia IDT Corporation A tiempo completo

We are seeking a GNOC Support Engineer for our growing IDT Express business. IDT Express Voice Engineers work primarily towards solving customer issues across various customer lifecycle stages. This team member will play a key role in alleviating customer issues to the best of his/her satisfaction. Issue resolution may involve working with cross functional teams internally including core engineering team, sys-admins, platform engineers, carrier routing team and commercial account managers. In a few cases it may involve going beyond the line and assisting the customer troubleshoot their internal sip servers or hosted voice platforms.

**RESPONSIBILITIES**:

- Perform advanced technical presentations for customers, and prospects remotely and in-person.
- Create user guides for technical setup of various systems, to create a knowledge base of self guided user help.
- Actively participate as a SME for voice & DID products, providing consultative support to other Sales Engineers in their area of specialization.
- Responsible for continued education on the platform and underlying technologies.

**YOU´LL BE GREAT FOR THIS ROLE IF YOU HAVE**:

- 2-10 years of demonstrated Voice Engineering experience
- VoIP Network Architectures (including experience with all VoIP network elements - Soft Switch, MGW, MGC, SBC, CPE, etc)
- Technically relevant certifications such as Cisco (CCNA, CCNP) Linux, SIP, Security, etc.
- Understanding of customer communications requirements for enterprise business markets
- Thorough competitive telephony and network knowledge - SIP, RTP/RTCP, QoS, Codecs, and other VoIP Standards
- Strong background and knowledge of Cloud and Premise UC/Voice Solutions (Cisco, Microsoft, Ring Central, 8x8, Avaya, Shortel, Mitel, etc..)
- Familiar with Large/Enterprise VoIP migrations and deployments. Experience with migrations to Cloud Voice/UCaaS preferred
- Experience with Edgemarc SBC/Routers, Cisco Routers/Switches, Netgear SOHO routers/firewalls, HP and D-Link managed switches, Sonicwall Security Appliances, Polycom VoIP phones, Yealink VoIP phones, Obi analog to SIP adapters (ATA) and other popular industry devices.
- Pre-Sales experience preferred.
- Experience with consultation and design of small business to enterprise networks.
- Ability to work in a cross functional team, with a customer first attitude.
- Ability to go that extra mile in order to secure the deal.
- People friendly & personable approach.
- Ability to work with a global client base
- Clear communication skills.

**Please attach your CV in English.**

**The interview process will be conducted in English.**

Application Question(s):

- Are you comfortable with interviews and daily interactions in English?
- Please share your annual salary expectations in USD.

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