Multilingual Customer Service Representative

hace 4 días

Desde casa, Colombia SupportNinja A tiempo completo

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.

**What does a day in the life as a Customer Service Representative look like?**:

- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI’s
- Performs other duties as assigned

**What are the required qualifications of a Customer Service Representative?**:

- Must have high school diploma or equivalent
- 1 year of previous customer service experience, preferably in a call center environment
- Fluent in Portuguese, Spanish & English languages, both verbal and written
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Online Casino/betting knowledge
- Social Media and Discord know how - Social Media & Discord support is a plus

**Ninja Perks and Benefits**
- ** **Competitive compensation**:

- ** **Paid time off, birthday leave**:

- ** **Bonus and incentive plans**:

- ** **Opportunities for skills training and personal and professional development**:

- ** **Employee Referral Program**

Experience
_infinite fun_ so you can have
_infinite growth_. Discover
_A Better Way to Grow_ Are you ready?

**Disclaimer**:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

  • Customer Service Representative

    hace 1 semana

    Desde casa, Colombia WindshieldHUB A tiempo completo

    **About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...

  • Customer Service Representative/ Dispatcher

    hace 2 semanas

    Desde casa, Colombia Roads Consulting A tiempo completo

    Position Name: Customer Service Representative/ Dispatcher Company: ACCREDITED LIMOUSINE SERVICES Job purpose Support the day-to-day operations, focusing on internal/external customer service to deliver the highest level of service that meets and exceeds our department standards and service guarantees. REQUIRED QUALIFICATIONS **Education**: Business...

  • Customer Service Representative for Us-based

    hace 2 días

    Desde casa, Colombia Paired A tiempo completo

    Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, Paired, is currently seeking a Customer...

  • Medical Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia Med Supply US A tiempo completo

    Are you a good communicator? Are you good at sales? Do you enjoy helping people? Do you want to work with a growing start up medical company? Look no further. **Job Details**: - Med Supply US focuses on Continuous Glucose Monitors. - Continuous Glucose Monitors help diabetic patient so they don't have to prick their fingers anymore. - We need customer...

  • Medical Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia Med Supply US A tiempo completo

    Are you a good communicator? Are you good at sales? Do you enjoy helping people? Do you want to work with a growing start up medical company? Look no further. **Job Details**: - Med Supply US focuses on Continuous Glucose Monitors. - Continuous Glucose Monitors help diabetic patient so they don't have to prick their fingers anymore. - We need customer...

  • Customer Service Representative with Management Pathway

    hace 1 semana

    Desde casa, Colombia DeluxeMaid A tiempo completo

    We are a small, fully remote team serving household customers in the US with high end cleaning services. We are rapidly expanding and looking for reliable, positive, and ambitious people to be part of our team.This is a fully remote, full time, work from home role. Shifts will be 8h long with a 45-minute paid break. 40h work-week, including weekend shifts....

  • Senior Customer Service Representative

    hace 2 semanas

    Desde casa, Colombia HUBTEK A tiempo completo

    **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018,** and we want to keep pushing...

  • Marketplace Customer Service Representative

    hace 5 días

    Desde casa, Colombia Motion Global A tiempo completo

    **COMPANY PROFILE** SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture...

  • Customer Service/technical Support Representative

    hace 1 semana

    Desde casa, Colombia Peak Support A tiempo completo

    **Join Peak Support: Where Passion Meets Purpose** At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're...

  • Customer and Sales Representative

    hace 1 semana

    Desde casa, Colombia Roads Consulting A tiempo completo

    REQUIRED QUALIFICATIONS Education - College Diploma: Administrative Management, Marketing or Sales. - Desirable Master Training or Expertise +3 years of customer service and Sales Experience for US based companies Experience Desirable customer service/ Sales experience within the Construction Industry JOB FUNCTIONS - Data/Lead Entry: Intaking new...