Andean and Southern Cone Customer Quality Manager

hace 5 días

Bogota, Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Primary Quality contact for Business Units on their quality issues and performance of their Quality support processes.

1. Prioritize and Maintain a real time listing with updated status of customer quality issues within the District for focus, territory, global and vertical accounts.

2. Visit customers throughout the year and provide trip reports on actions or VOC.

3. Follow up with customers or sales engineers on all issues to verify closure.

Follow up on “unresolved” Quality complaints from the customer experience survey

4. Manages the coordination of corrective action plans on product issues to satisfy customers.

5. Coordinates quality issues that span multiple business units and multiple districts.

6. Instructs Field Sales & distributors in Quality related procedures and tools.

7. Assists field sales in the resolution of commercial issues resulting from product anomalies.

8. Escalates problems with products or customer service processes to the Quality organization and respective business units. Helps to drive toward solution by making sure sufficient information has been provided to RA, the right people are involved within the Quality organization and business units, and appropriate urgency exists.

9. Responsible for communication to district sales on top issues, status updates, and resolution of issues.

Performance of these duties requires a substantial amount of teaming with all Rockwell Automation Field Sales and Business Support Functions at various levels within the company.

Technical degree with bachelor in Engineering, Project Management or equivalent.

Project management skills required. Commercial and communication skills required. Product knowledge of RA products is preferred. Experience with handling RA customer issues is preferred. Experience with RA quality systems is preferred.

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