Analyst, Benefits Delivery

**Our Purpose**
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

**Title and Summary**

Analyst, Benefits Delivery

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The People Operations and Insights is looking for an Analyst, Benefits Delivery to support benefits and wellbeing programs for global programs and other region benefits, as assigned. This role is responsible for operational and administrative aspects of our benefits programs. The person in this role will partner with relevant stakeholders, including the Benefits COE, GBSC (Global Shared Services Center), Payroll, TPRM (Third Party Risk Management), P&C (People & Capability) technology, and other groups to ensure programs are delivered accurately and on time. This is an exciting opportunity to make an impact within a growing team at Mastercard

Role

Global benefits:
Coordinate contract renewals with global benefits suppliers in collaboration with the Global Consultant, Sourcing, and the Global Business Services Center (GBSC), including the validation and submission of accurate census data.

Support the administration of the international expatriate benefits plan by testing and validating Open Enrollment (OE) systems and eligibility data, distributing OE communications, and responding to employee inquiries promptly and professionally.

Review and reconcile monthly and annual vendor invoices; partner with internal finance teams to manage purchase orders and ensure timely, accurate payments across global programs.

Manage benefits eligibility verification requests and fulfill ad-hoc reporting needs to support compliance, audits, and internal data requests.

Oversee bulk uploads, custom data imports, and special program coordination for the global recognition platform, including monitoring spend accounts.

Support special projects as assigned.

Region benefits:
Successful day-to-day operations of all benefits programs including group health, dental, vision, accidental death & dismemberment, life insurance, business travel accident, retirement plans, etc.). including open enrollment, standard plan renewals, administration, etc.

Manage benefits vendors, including performance monitoring, onboarding, and third-party risk management.

Ensure local programs are implemented and partner with HRBPs and GBSC-HR on ongoing administration and delivery.

Provide analytical support on Mastercard's Benefits Delivery projects, programs, and ad hoc requests for the Europe Region.

Support rollout and cyclical benefits communications, including drafting and editing previously drafted communications.

Mediate claims between vendors and employees and escalates issues as appropriate.

Region & Global benefits:
Respond to employee inquiries that are escalated from Mastercard’s GBSC in an effective, clear, and kind manner. Escalate complex cases through supplier channels and resolve file errors in coordination with integration and support teams.

All About You

Experience with benefits operations/delivery, including management of third-party providers and contracts

Computer proficiency and technical aptitude, including ability to use Powerpoint and Excel, experience with HRIS systems and benefits databases

Demonstrated success handling employee inquiries in accurate, timely fashion

Able to maintain strict confidentiality as required

Proven ability to work effectively in a team environment

Demonstrated ability to collate, review and analyze benefits data

Experience working in a global organization

Excellent organization and communication skills, including fluency in English

Strong analytical skills

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for informat