Associate Solution Architect

Bogota, Colombia
Services - Support
/
Mid Level
/
Onsite

Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase efficiencies and growth, optimize cash, and reduce risk.

As a Solution Architect within the Supply Chain Support team, you will be primarily responsible for resolving incidents arising from customer's usage of our product offerings - (Includes both desktop and cloud products). This will include assisting delivery teams resolve questions that arising during project delivery. You will provide expertise in troubleshooting and reviewing of issues prior to escalation to software development and cloud operations teams to ensure technical accuracy. You will be expected to process and resolve incidents within agreed service level targets (SLTs) by providing quick and detailed responses.

**What you will do**:
Coach user to design/build model based on trend analysis, supply value chain analysis, and familiarity with operation management/research fields of production planning, forecasting, transportation, inventory management, and strategic sourcing.
Diagnose user’s supply chain questions thoroughly and present structured and comprehensive mathematical solutions in a timely matter
Be able to conduct supply chain risk and sensitivity analysis.
Be able to understand and troubleshoot mathematical optimization models: supply chain problems that require Linear Programming, Mixed Integer Programming, Branch and Bound methods to solve
Understand key client performance levers (on-time delivery, cost, feasibility, etc.) and seek solutions to improve these metrics in the most effective and efficient way.
Review and evaluate product defects and requests in order to resolve the issue or provide direction on the best path to resolution
Review and validate issues and enhancements that are reported from users and communicate to product and development team in a clear and easy to follow format
To voice and define customer feedback to Applied research and Product teams; Review and assist/approve in product features/designs and bug prioritization

**What you will bring to Coupa**:
Prior experience in supply chain design project work
Exceptional technical skills in using data extraction, transformation and loading tools (ETL tools)
1+ years' experience with Business Intelligence Tools (BI Tools) and SQL server
Strong problem-solving, written and verbal communication skills
Customer and quality focused with excellent attention to detail
Minimum Bachelor’s degree in Industrial engineering/Computer Science with supply chain related working experience, or Master’s degree in Industrial engineering/Data Analytics is required

LI-SK1

At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa here. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.