Training Operations Specialist, Global Delivery

Minimum of three (3) years of experience in a team coordination position.
- Exceptional written, verbal, and interpersonal communication skills.
- Positive, proactive and able to always exercise great judgment.
- Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management

(both incoming and outgoing), invoicing and billing.

Job summary

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. To meet the growing demand for AWS Services across the globe, we need exceptionally talented, bright, and driven people. If you have excellent organizational and communication skills, a passion for working in a fast paced, dynamic environment and a desire to provide exceptional customer service, we’d like to speak with you

Here's your chance to join our Global Delivery Operations team as a Training Operations Specialist in the AWS Training & Certification. In this role, you will orchestrate the day to day operations of regions/verticals within Latin America (LATAM). You will be a self-starter who can complete complex tasks and projects quickly with little to no guidance. You are able to react with appropriate urgency to situations that require a quick turnaround, switch gears at a moment's notice, and take effective action without having to know the total picture.

This role can be performed out of Colombia, Chile, Costa Rica or Mexico.

Key job responsibilities

Operational Rigor & Productivity
- Execute both repeatable and dynamic tasks related to class management for both virtual and in person training classes in locations across Latin America (LATAM). This includes arranging venues, coordinating instructors and ordering training materials, setting up classes in our Learning Management System (LMS).
- Drive/create process improvement initiatives that benefit external and internal customers
- Provide high levels of data integrity and governance of our customers’ training class information across the relevant sources, ensuring accurate billing and business metrics reporting globally.
- Keep up-to-date with the different platforms and tools we work with, such as Sharepoint, Instructor Calendar, various tracking and reporting spreadsheets, SalesForce.
- Maintain Salesforce Opportunity data for training deliveries, including maintenance of funding program requests alongside the Funding Program Manager.
- Understand internal funding programs and be the escalation point for specific verticals/regions in Latin America (LATAM).
- Raise purchase orders and manage end of month invoicing. Assist as required with Accounts Payable and Accounts Receivable functions in regards to procuring and billing inquiries.
- Support the Administration of qwiklab and Gilmore ebook platforms

Customer Support Excellence
- Liaise with customers to accept their registrations, confirm bookings and manage cancellations/changes.
- Manage inbound communications from customers, students

Stakeholder Management
- Liaise with cross-functional business teams to support onsite training engagements: including legal, finance, accounting, tax, compliance, pricing, business operations etc.
- Liaise with Regional Marketing, Training Manager and Sales team to support the training delivery business for Region.
- Collaborate with the Scheduler Team to manage the trainers’ schedules, by confirming, cancelling, rescheduling training
- Recent experience in a fast-paced, multinational technology company.
- Exceptional attention to detail, even in highly ambiguous and fast paced environment.
- Knowledge and/or hands-on experience with a Learning Management System (LMS).
- Previous experience with CRM software (e.g Salesforce) and BI tools (e.g Tableau).
- Superior knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and SharePoint are desired.