Specialist, Payment Operations

Specialist, Payment Operations - Wire Room - Mon - Fri 10:30 am - 7 pm - Reading

Reading, United States of America

**WHAT YOU WILL BE DOING**

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The **Specialist, Payment Operations **is responsible for supporting the processing of payments and related activities and is an integral part of the Payment Operations team.

**RESPONSIBILITY STATEMENTS**
- Adheres to Privacy Policy, Code of Ethics and follows all policies and procedures relative to Consumer Compliance laws and regulators and best practice recommendations
- Provides exceptional customer service to both internal and external customers
- Reports issues of concern or matters of potential loss to the Manager
- Supports processing of payment transactions and related activities

The position is location-dependent in Reading, PA

Work hours - Monday - Friday from 10:30 a.m. - 7:00 p.m. which includes a 30-minute break for a meal.

**EDUCATION**
- Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics., or equivalent work experience

**WORK EXPERIENCE**
- 3-5 years; In the same or similar role

**SKILLS AND ABILITIES**
- Ability to calculate figures and amounts such as interest, percentages, and volume
- Ability to effectively communicate both orally and written with customers, team, and management
- Ability to perform multiple tasks in a fast-paced environment
- Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide Concise and clear communication with a wide audience of internal departments
- Adequate knowledge of MS Office: Word, Excel, Outlook, Powerpoint
- Developing knowledge of the cash management industry, including systems, products, and services
- Excellent verbal and written communication skills
- Solid organizational skills and attention to detail

**COMPETENCIES**
- Collects data and relevant facts to communicate problems
- Presents the general outline and direction of the solution
- Demonstrates the organization's customer service standards
- Foundational - Learning and developing
- Ensures all tasks are carried out correctly
- Learns from past mistakes and ensures that they are not repeated in similar future situations
- Learns about and diligently follows established risk management policies, processes, and procedures
- Openly and proactively shares information
- Responds promptly to customer inquiries
- Takes responsibility for issues and, with assistance, works to find a solution
- Understands the central role the risk management function plays in the organizational environment
- Learns to identify and flag items non-compliant with regulations
- Works effectively in team settings
- Shows appreciation for others' help and lends a hand when needed to complete shared tasks

To work within the Wire Room, our background screening for this role will also include a credit check.

**Diversity & EEO Statements**:
At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

**Working Conditions**:
Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

**Employer Rights**:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

**WHAT WE ARE LOOKING FOR**

EXPERIENCE

3 to 5 years of relevant work experience

EDUCATION

Bachelor of Science (BS)

COMPETENCIES