Procurement Operations Analyst

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every single day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

**As a Requisition-to-Pay Associate**:
The R2P Associate will be responsible for the being the “single point of contact” (SPOC) for interactions between the requesters and business partners and the sourcing specialists, category leaders, accounts payable specialists and HelpDesk, ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance to their purchases needs, processing and supporting their transactions, system doubts/issues, and general assistance in such as requisition creation, PO creation, receiving, invoice block resolution, PO closer and status updates.

As an Associate you will be accountable for creating a seamless experience for the requestor/business partner when using the Procurement services by coordinating the processes/interactions with the different stakeholders and support areas. As well as receive, analyze, and resolve procurement process inquiries and disputes.

Monitor compliance, conduct business review meetings, and perform data analysis to be able to provide insights and create action plan in order to contribute to main KPIs and improve service.

Part of the role is to have continues improvement by mapping and leading initiatives and projects, locally, regionally, or globally to ensure customer experience is the central reason of this. As well to support initiative related to automations, data analysis, reporting, efficiencies. Etc.

**Qualifications**:

- A bachelor’s degree is required, with a preferred concentration in Business Administration, Economics, Finance, Industrial Engineering.
- 2-4 years of related experience in Procurement, Finance or administrative processes.
- Shared Services experience is a plus.
- Experience interacting with customer (customer service experience)
- For this role it is required to manage MS Excel at an advanced level.
- Strong MC Office skills.
- Experience using tools such as SAP, Power BI, Power Query, Tableau or similar platforms is a plus.
- For this role it is required to speak English an intermediate to advanced level.
- Portuguese language command is a plus.
- Excellent communication skills and the ability to present information clearly and effectively.
- Ability to work in a team and collaborate with other departments within the organization.
- Results-oriented mindset and ability to work in a dynamic, goal-oriented environment.
- Excellent customer services skills

**Did you know?**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.