Collections Specialist

hace 13 horas

Bogota, Colombia Zimmer Biomet A tiempo completo

**Requisition Number**: AMER28014

**Employment Type**: Full-time

**Location**: Bogota

**Job Summary**: Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure

**Principal Duties and Responsibilities**: - Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
- Create and modify customers in the system.
- Collaborate with offshore BPO Team around collections and cash applicaitons
- Research and resolve queries, disputes, complaints and short payments in a timely manner.
- Close collaboration on a daily basis with Customer Service and Sales Organization.
- Build good rapport and working relationships with key customers
- Maintain well-documented customer files and track collection efforts in collection tool. - Identify and escalate credit risks and uncollectable accounts to management
- Timely escalation of issues and concerns that cannot be resolved to management.
- Analyze accounts daily before releasing orders on hold
- Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
- Completion of administrative tasks as assigned by management
- Completion of ad-hoc requests and reports
- Work towards established goals and meet metrics (number of calls, amounts collected, bad debt, etc.)
- Provide cross-team and back-up support
- Ensure adherence to Finance and Compliance policies Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

**Expected Areas of Competence**: - Excellent Customer Service skills
- Excellent Communication skills (oral and written)
- Excellent interpersonal and rapport-building skills, strong team-player
- Positive attitude, proactive and flexible.
- Good organization skills and problem solving skills.
- Good analytical skills
- Ability to follow instructions and procedures and work towards set goals
- Ability to work under pressure and deal with competing priorities Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required

**Education/Experience Requirements**: - Professional degree in any finance area
- 2 Years of relevant work experience or combination of work experience and advanced education.
- Preferred experience in accounts receivable.
- Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders.

**Travel Requirements**: 5%

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