Nice - Actimize Support Engineer

hace 1 semana

Bogotá, Colombia Sutherland A tiempo completo

**Contract Type**:

- Temporary WAH

**Location**:

- Bogotá **Date Published**:

- 07-11-2025

**Job ID**:

- REF33043T

Company Description:

- We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win._
- Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle._

**Job Description**:
The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:

- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.
- Be able to install, configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data, configuration and setup in order to investigate possible issues.
- Provides information by collecting, analyzing, and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
- Provides reliable solutions to a variety of problems using sound problem solving techniques.
- Performs technical root cause analysis and outlines corrective action for given problems.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Working in accordance with NICE support process, procedures, contractual SLA’s
- Documenting all customer interactions in CRM tool in accordance with SLA.

Qualifications:

- Excellent verbal and written communication skills in English (B2 or higher)
- At least 2 year in technical support facing customers and resolving issues.
- Fast learner with ability to educate her/himself on relevant technologies
- Excellent technical and analytical skills.
- Technical development/ **debugging** and diagnosis skills (e.g. coding, scripting, etc.).
- Excellent organizational skills, ability to set own task lists and timelines.
- Ability to work in a team.
- Demonstrated interest and ability to communicate across technology and business boundaries.
- Bachelor's degree in computer science (or equivalent).
- **Experience in customer support.**:

- Knowledge with **Linux**, Microsoft Server.
- Knowledge with SQL Server.
- Knowledge with XML, HTML, PERL.
- Familiarity with servers tuning and solving performance issues plus.

Additional Information:
This is a hybrid role in Bogotá, Colombia. Relocation is required. Enjoy the benefits of working with a certified 'Great Place to Work' company

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