NICE - Actimize Support Engineer
hace 2 días
Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartily. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following: Review and investigate issues raised by client and provide accurate guidance based on current documentation. Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support. Be able to install, configure and customize solutions by following implementation guides and manuals. Reproduce client environment data, configuration and setup in order to investigate possible issues. Provides information by collecting, analyzing, and summarizing development and service issues. Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process. Collaborates and adds value through participation in peer case reviews, providing comments and suggestions. Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution. Assist with Customers request assistance via many channels including, phone, email, and various web contact methods (chat, e-Services). Documenting all customer interactions in CRM tool in accordance with SLA. Qualifications Excellent verbal and written communication skills in English. Bachelor's degree in computer science (or equivalent). At least 2 years in technical support facing customers and resolving issues. Fast learner with ability to educate herself/himself on relevant technologies. 2 years of experience with application development using Object oriented, JAVA, Windows Forms, SQL. Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.). Integration experience with desktop enterprise software applications. Knowledge with Linux, Microsoft Server. Knowledge with XML, HTML, PERL. #J-18808-Ljbffr
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Nice - Actimize Support Engineer
hace 3 días
Bogotá, Colombia Sutherland A tiempo completo**Contract Type**: - Temporary WAH **Location**: - Bogotá **Date Published**: - 07-11-2025 **Job ID**: - REF33043T Company Description: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and...
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NICE - Actimize Support Engineer
hace 4 días
Bogotá, Colombia Sutherland Global A tiempo completoCompany Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...
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NICE - Actimize Support Engineer
hace 3 días
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoCompany Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...
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Actimize Software Engineer
hace 1 semana
Bogotá, Colombia Sutherland A tiempo completo**Contract Type**: - Temporary WAH **Location**: - Bogotá - //BOGOTA **Date Published**: - 04-28-2025 **Job ID**: - REF30264L Company Description: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought,...
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NICE - Actimize Support Engineer
hace 3 días
Bogotá, Cundinamarca, Colombia Sutherland A tiempo completoContract Type:Temporary WAHLocation:Bogotá - //BOGOTADate Published: Job ID:REF36978RCompany Description:We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it...
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Actimize Tech Support Engineer
hace 1 semana
Bogotá, Colombia Sutherland Global A tiempo completoA leading global technology firm is seeking an Actimize Associate Technical Support Engineer in Bogotá, Colombia. The role involves providing support to clients, investigating issues, and utilizing programming skills like Java and SQL to resolve technical problems. Candidates should possess a Bachelor's degree in computer science and have excellent...
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NICE - Actimize Associate Technical Support Engineer
hace 1 semana
Bogotá, Colombia Sutherland A tiempo completoNICE - Actimize Associate Technical Support Engineer Sutherland, Bogota, D.C., Capital District, Colombia About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value...
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NICE - Actimize Associate Technical Support Engineer
hace 1 semana
Bogotá, Colombia Sutherland Global A tiempo completoCompany Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve...
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NICE - Actimize Associate Technical Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoCompany Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
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NICE - Actimize Associate Technical Support Engineer
hace 2 semanas
Bogotá, Cundinamarca, Colombia Sutherland A tiempo completoCompany DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...
