Technical Support Engineer 1

hace 1 semana

Bogota, Colombia Sutherland Global A tiempo completo

Sutherland is seeking an attentive and goal-oriented person to join us as a **Technical Support Engineer 1 **typically provides entry-level technical support for diagnosing, reproducing, and fixing software and hardware issues. It includes troubleshoot protocols running on app hardware to assist Customer with problem isolation and resolution. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Qualifications**
- Good written and verbal communication skills in English (B2 or higher)
- Good interpersonal communication and Customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
- NFS, the UNIX remote file sharing protocol
- CIFS, the Windows NT remote file sharing protocol
- TCP/IP
- Networking
- RAID
- Microsoft Exchange and/or Veritas software.
- Strong aptitude for learning new technologies and understanding how to utilize them in a Customer facing environment.
- Ability to follow standard engineering principles

**Our employees enjoy**:

- Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
- Annual merit increase based on performance.
- Paid Training whether onsite or in work at home.
- Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Competitive Salary with attractive and attainable PBI structure.
- Paid vacation and sick leave annually.
- Exceptional Health and Life Insurance Plan
- Paid referral program
- Career development & growth opportunities for advancement.
- Excellent Reward and recognition programs.

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