Functional Solution Architect, Telco

**Job Category **:Customer Success Group

**Job Details**:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world.

**What you’ll be doing as a Solution Architect **

Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Functional Architects contribute to thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.

**Some of the things you’ll be doing include **
- Act as a Trusted Advisor and Subject Matter Expert (SME) for our Salesforce Industries Platform Cloud customers
- Working closely with Project Managers, Technical Architects and directly with clients proposing architect technology solutions to meet client needs.
- Lead the solution design through analysis/discovery, design, documentation and configuration.
- Collect business needs and drive prioritization of requirements.
- Understand the product, strategy and customer need.
- Designing solutions and working directly with customers to meet their business requirements in accordance with industry best practices.
- Have the ability to direct teams with product and business vision.
- Guide and mentor the Customer during the Project execution.
- Generate positive feedback from internal teams and leadership
- Show continued professional growth and development
- Responsible for Release and Backlog planning with the Product Owner and the Technical Architect.

**Who you are **
**Experienced. **Relevant experience in Consulting or Professional Services Delivery role in the Telco industry.
**Excellent Communication. **You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills.
**Team Player. **You’re the best at what you do and you know how to work with your colleagues to get their best.
**Problem Solver **. You love tackling the most difficult of challenges and know how to get to the best solution. You partner with customers to drive business change and implement end to end solutions as a trusted technical advisor.
**Technical Experience. **You have technical skills across relevant technologies & business acumen.

**The following are not mandatory but are an advantage**:

- Salesforce Industries Platform Experience
- Professional Services or consulting experience in customer-facing environments
- TM Forum knowledge or experience
- Application Development experience.
- Agile project methodology experience.

**Benefits & perks**
Employee Stock Purchase Program
Health Insurance for the family
Wellness and Education Reimbursement
Parental Leave
Childcare subsidies
And more

**Accommodations**:
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